Shravan Parupally

Microsoft Dynamics 365 CRM professional with 3.6+ years of practical experience in customization, development, and support across Healthcare and Automobile projects. Hands-on experience with Dynamics 365 Sales & Customer Service, Power Platform, C# plug-ins, JavaScript, and workflow automation. Worked on full project lifecycle including requirement discussions, system setup, customization, integrations, deployments, and production support.

Comfortable working with business users and technical teams to deliver reliable CRM solutions.

Dynamics 365 CRM Consultant / Developer at Teledyne Systems (2022 – Present)

Resolved production issues and ensured tickets were closed within SLA timelines. Worked closely with business users to understand requirements and existing workflows. Customized Dynamics 365 CRM components and developed C# plug-ins, custom workflows, and JavaScript form customizations.

• Resolved production issues and ensured tickets were closed within SLA timelines
• Worked closely with business users to understand requirements and existing workflows
• Customized Dynamics 365 CRM components such as entities, forms, views, dashboards, business rules, and security roles
• Developed and deployed C# plug-ins, custom workflows, and JavaScript form customizations
• Created email templates and set up server-side synchronization for email services
• Handled data imports, system configuration activities, and production deployment
• Provided regular status updates to stakeholders through calls and reports

MA in Computational Linguistics – Osmania University (2019)

B.Sc. in Mathematics, Physics, Chemistry – Osmania University (2017)