Shree Nivetha

Operations professional with 4 years of experience at Tata Consultancy Services (Passport Seva Project), handling high-volume transaction processing, document and data validation, SLA-driven workflows, exception handling and stakeholder coordination. Proven ability to maintain 99.8% accuracy while managing time-sensitive workloads. Experienced with enterprise CRM and systems, with strong attention to detail, communication and process discipline.

Targeting opportunities in procurement operations and back-office processing.

CITIZEN SERVICE EXECUTIVE at Tata Consultancy Services (2022-04 – Present)

Passport Seva Project

• Process and verify 100+ applications daily, ensuring accurate data entry, document validation and adherence to defined process requirements.
• Cross-check application information and supporting documents, identify discrepancies and initiate appropriate resolution or escalation.
• Maintain 99.8% processing accuracy while managing high-volume, time-sensitive transactions within established SLAs.
• Manage daily workloads using enterprise systems to support timely and consistent transaction processing.
• Maintain accurate customer and transaction records while following data privacy, security and confidentiality requirements.
• Coordinate with internal teams and stakeholders to resolve exceptions, escalations and process-related issues within defined timelines.
• Support day-to-day operational activities, including workload coordination, team assistance and process guidance.
• Communicate clearly with customers and internal stakeholders to clarify requirements and resolve issues efficiently.

Bachelor of Commerce in B.Com – Nirmala College for Women, Coimbatore, Tamil Nadu (2019)