Shree Vidya

Driven by a curiosity for what powers business growth. I combine technical fluency with financial acumen to turn raw data into bottom-line decisions. From optimizing operational workflows at Kyndryl to modeling subscriber churn, CLV, and recurring revenue. I leverage SQL, Python, Tableau, and Power BI to solve complex business challenges. Eager to bring this end-to-end analytical approach to FP&A, Financial Analysis, and Strategy roles.

Technical Associate at Kyndryl (2024-03 – 2025-07)

• Analyzed operational KPIs across 90-100 daily service requests, tracking SLA compliance, resolution efficiency, and customer satisfaction to identify performance trends and support process improvements.
• Analyzed recurring service patterns and process bottlenecks, contributing to standardized troubleshooting practices across a 50+ member support team and improving operational consistency.
• Resolved account access, password reset, shared mailbox, and user administration requests through ServiceNow while consistently meeting SLA targets.

Master of Science in Business Analytics – University of Greenwich (2025-09 – 2026-09)

Bachelor of Business Administration in Finance – Bangalore City University (2020-09 – 2023-09)