Shreejit (Shreejit)

Customer Relationship Manager with 12+ years of experience in education, defence coaching, and automotive sectors. Expertise in student/parent relationship management, CRM operations, client retention, and grievance handling. Proven track record at Discovery Defence Academy, Bharat Benz, and TATA Motors. MBA Finance graduate with strong communication and leadership skills.

Customer Relationship Associate - Discovery Defence Academy

(2017-01 - 2022-12)

• Managed student and parent queries, admissions, and counselling support
• Handled grievances and coordinated between academic, admin, and training departments
• Maintained student database and records with complete accuracy
• Provided guidance to students regarding courses, fees, and career options

Customer Relationship Manager – CRM - Bharat Benz

(2008-01 - 2013-12)

• Led CRM activities for sales and after-sales customer management
• Managed CRM database, customer lifecycle, and follow-up processes
• Acted as single point of contact between customers and sales/service/finance teams
• Focused on customer retention, satisfaction, and feedback management

Customer Relationship Intern - TATA Motors

(2006-01 - 2007-12)

• Supported client onboarding, documentation, and post-sales communication
• Assisted in customer feedback collection and data entry
• Developed foundation in customer service and relationship management

MBA - Finance (2011-12)

B.Com (Hons) (2006-12)