Shreen Dhingra

Dynamic professional with 8+ years of experience specializing in Customer Relationship Management (CRM), Operations Administration, and HR Support. Proven track record in optimizing workflow efficiency, managing high-volume patient/client coordination, and improving service delivery metrics. Highly proficient in MS Office Suite (Excel, Word, PowerPoint) and data management systems.

Committed to leveraging strong interpersonal communication and problem-solving abilities to drive organizational growth and exceed KPI targets

Clinic Assistant Manager at Gynoveda Ayurveda Fertility Clinic (2024-11 – Present)

• Streamlined daily operations for a facility handling 50+ patients per day, reducing administrative bottlenecks
• Optimized appointment scheduling, resulting in a 20% increase in scheduling efficiency and reduced patient wait times
• Maintained 100% accuracy in 500+ patient electronic health records (EHR) and regulatory documentation

Office Coordinator at Dimple Packaging Pvt. Ltd (2024-08 – 2024-10)

• Managed end-to-end communication for 100+ active client accounts, ensuring 100% on-time order delivery
• Facilitated cross-departmental collaboration that streamlined operational workflows, saving 10 hours of manual processing time per week

HR Assistant at Counselling Home (2022-01 – 2024-06)

• Spearheaded full-cycle recruitment for 30+ roles, effectively managing the onboarding process for new hires
• Managed HRIS data entry for 200+ employees, maintaining a 99% accuracy rate in attendance and performance records

Investor Relations Officer at KFin Technologies Ltd (2021-01 – 2021-12)

• Resolved 100+ investor grievances monthly, maintaining a high satisfaction rate while ensuring 100% regulatory compliance
• Audited and updated a database of 1,000+ investor records, ensuring data integrity and strict adherence to company guidelines

Retail Sales Officer at Tanishq (Titan Company Ltd.) (2017-10 – 2019-09)

• Consistently achieved 95% of monthly sales targets through consultative selling and proactive customer relationship management
• Managed daily inventory of 500+ SKUs and POS billing systems, facilitating high-volume transactions during peak hours

Customer Care Executive at Kochar Tech (2016-06 – 2017-08)

• Handled 80+ inbound/outbound calls daily, maintaining an average 92% Customer Satisfaction Score (CSAT)
• Analyzed common customer pain points, contributing to a 15% reduction in recurring inquiries through improved service communication

Bachelor of Arts in B.A. – IEC University, Himachal Pradesh

Senior Secondary in 10+2 – Punjab School Education Board