Shreosi Dey

I am a Cloud Support Engineer with 4 years of experience in Azure Cloud Infrastructure Deployment, Monitoring, Incident Management, and L1/L2 Technical Support. Skilled in deploying, managing, and troubleshooting Virtual Machines, Networking, VPN, NSG, Load Balancers, Storage, and Identity and Access Management in Microsoft Azure environments. Strong expertise in cloud operations, performance optimization, root cause analysis, and resolving critical production issues while ensuring high availability, operational excellence, and customer satisfaction.

Cloud Support Engineer - Bharti Airtel

(2023-01)

• Deploy, configure, and manage Azure resources such as virtual machines (VMs), storage accounts, and resource groups, ensuring optimal performance and scalability.
• Set up and manage virtual networks (VNets), network security groups (NSGs), load balancers, and VPN gateways to ensure secure and efficient network communication.
• Implement and maintain Azure Active Directory, manage role-based access control (RBAC), and enforce conditional access policies to secure user identities and access.
• Configure Azure Backup and Site Recovery (ASR) solutions, perform regular backups, and ensure disaster recovery plans are in place and tested.
• Utilize Azure Monitor, Log Analytics, and diagnostic logs to monitor system health, set up alerts, and troubleshoot issues proactively.
• Manage schedules and update management using PowerShell and Azure CLI to streamline operations.
• Implement Azure Policies, Blueprints, and management groups to enforce organizational standards and compliance requirements.
• Deploy and manage Azure monitor performance, and handle backup and restore operations to ensure data integrity and availability.

Technical Support Engineer - Accenture

(2022-01 - 2023-12)

• Provide technical support for Office 365 services including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams, ensuring high availability and performance.
• Troubleshoot and resolve user issues related to email delivery, mailbox access, authentication, and collaboration tools, escalating to Microsoft support when necessary.
• Manage user accounts, licenses, and permissions through Microsoft 365 admin center and PowerShell, ensuring compliance with organizational policies.
• Assist in the implementation and migration of Office 365 services, including hybrid Exchange configurations and data loss prevention (DLP) policies.

Trainee Engineer - Hindustan Aeronautics

(2020-01 - 2021-12)

• Assisted engineers in conducting daily inspections on aircraft including HTT-40 and TEJAS.

B.Tech. - Electronics and Communication Engineering - Maulana Abul Kalam Azad University of Technology (2023-01)