Shreshtha Rajkotia

Delivery leader with 11+ years of experience, including 9 years in project/delivery management and 5+ years in product roles, driving end-to-end execution of enterprise SaaS platforms. Proven track record of owning delivery across global clients, managing complex workflows, and ensuring measurable business outcomes in high-stakes environments.

Senior Product Manager (Delivery & AI Systems) at iSCHOOLCONNECT (EDMO) (2025-07 – Present)

Led delivery of AI-powered advisor assistant solutions for US-based stakeholders, managing CRM-integrated AI systems and cross-functional teams.

• Global Client Delivery (US): Led delivery of AI-powered advisor assistant solutions for US-based stakeholders, ensuring alignment with business workflows and operational needs
• End-to-End Execution: Owned delivery across CRM-integrated AI systems, aligning product, engineering, and business teams
• Operational Impact: Reduced manual effort by 35–45%, improving efficiency and response turnaround
• AI & Workflow Systems: Implemented LLM-based conversational workflows integrated with enterprise CRM platforms
• Cross-Functional Leadership: Managed delivery across engineering, design, sales & customer success teams

Product Owner (Enterprise Delivery Lead) at DEXTRALABS INNOVATION PVT LTD (2023-11 – 2025-07)

Managed delivery for 15+ enterprise clients contributing to ~80% of company revenue, improved delivery lifecycle efficiency and established KPI frameworks.

• Enterprise Portfolio Ownership: Managed delivery for 15+ enterprise clients, contributing to ~80% of company revenue
• Client & Stakeholder Management: Acted as primary interface for enterprise stakeholders, ensuring alignment on delivery timelines and outcomes
• Delivery Optimization: Improved development lifecycle efficiency by 15% through structured planning and dependency management
• Business Impact: Established KPI frameworks improving product profitability by 30%
• Execution Leadership: Drove successful delivery across multiple concurrent workstreams

Product Owner (Solution Delivery Owner) at NEEBAL TECHNOLOGIES PVT LTD (2021-11 – 2023-10)

Led execution of enterprise solutions resulting in 45% increase in product adoption and contributed to 200% ARR growth.

• Delivery & Adoption: Led execution of enterprise solutions resulting in 45% increase in product adoption
• Revenue Growth: Contributed to initiatives driving 200% ARR growth
• Client Success Ownership: Translated customer needs into structured delivery plans and ensured execution aligned with business outcomes
• Quality & Reliability: Reduced production issues by 25% through improved release and QA processes

Project Manager at INNOVINS SOLUTIONS PVT LTD (2014-08 – 2021-10)

Managed enterprise and e-commerce projects for clients across US, Middle East, East Asia, and Australia. Delivered complex projects within timelines, budget, and scope.

• Global Client Delivery: Managed enterprise and e-commerce projects for clients across US, Middle East, East Asia, and Australia
• End-to-End Delivery Ownership: Delivered complex projects within timelines, budget, and scope
• Client Engagement: Led high-stakes stakeholder interactions ensuring alignment and satisfaction
• Team Leadership: Built and managed cross-functional teams to drive execution efficiency
• Process Excellence: Implemented Agile and TDD practices improving delivery predictability and quality

Masters of Computer Application in Computer Application – TIMSCDR, Mumbai University (2014)

Bachelors of Computer Application in Computer Application – Tilak Maharashtra Vidyapeeth (2011)

Bachelors of Commerce in Commerce – Narsee Monjee College of Commerce & Economics (2011)