Shrestha Roy

Dynamic and results-driven professional with 6 years of experience in Health Sector, Front-office operations, customer care and supervisory roles. Expertise in center management, customer service, stock management and team leadership. Proficient in MS Office and experienced in Center coordination and business planning. Seeking roles in Business Development, Lead Generation, Marketing, MIS Reports, Market Research, Competitive Analysis, Revenue Generation, Business Growth.

Center Manager - MYMD HEALTHCARE PVT.LTD - Kolkata

(2023-12 - 2025-07)

Overseeing the day-to-day operations of a facility, including managing staff, ensuring quality customer service, handling financial matters, and maintaining the facility. Developing and implementing policies, procedures, and standards, as well as leading strategic and operational planning

Front Office Executive - SURAKSHA DIGNOSTICS - Kolkata

(2022-08 - 2023-12)

Managing and coordinating administrative tasks at the front desk, serving at the first point of contact for visitors, clients, and employees, and ensuring smooth office operations.

• Welcoming visitors
• Managing phone calls and emails
• Scheduling appointments
• Maintaining records

Floor coordinator - DUM DUM MEDICAL CENTER - Kolkata

(2020-01 - 2022-07)

Coordinating and managing all aspects of floor operations, including staff scheduling, resource allocation, and quality control.

• Collaborating with department heads to develop and implement strategies for improving patient care and satisfaction
• Overseeing the implementation of hospital policies and procedures on the floor

Management trainee (As a IPD COORDINATOR) - AMRI HOSPITAL

Management trainee (As a HR) - GENARAL RUBY HOSPITAL

BBA - Hospital Management (2017 - 2020)

Higher Secondary (2016 - 2016)

Secondary (2014 - 2014)