Shreya Dhage

Results-driven professional with 3.5+ years of experience in Insurance Operations and Back Office Processing, specializing in US Life Insurance policy administration, data management, and transaction processing. Seeking to leverage my expertise in delivering accurate, compliant, and efficient operational support within a growth-oriented organization.

US Life Insurance Operations Associate - EXL Services Ltd. - Pune

(2024-08)

• Process and manage daily insurance work items and policy-related cases through the Pega workflow management system.
• Verify customer and policyholder information using Client 360 (C360) to ensure data accuracy and compliance.
• Review, organize, and process scanned insurance application documents for proper documentation and workflow completion.
• Extract customer and policy information from insurance applications and update records within internal systems.
• Perform indexing activities by categorizing, validating, and maintaining customer and policy data.
• Handle policy transactions including new business submissions, renewals, policy modifications, cancellations, and claims documentation.
• Process customer requests and update policy records according to business requirements and regulatory guidelines.
• Coordinate claims documentation workflows and route required documents to appropriate teams for further processing.
• Maintain quality and accuracy standards while processing high-volume insurance transactions.
• Support end-to-end policy administration activities involving policy creation, maintenance, modifications, and terminations.
• Ensure adherence to operational procedures, compliance requirements, and SLA commitments.

Information Process Enabler - Tata Consultancy Services (TCS) - Pune

(2022-02 - 2023-11)

• Collaborated with cross-functional teams to understand project requirements and operational objectives.
• Managed export bookings and VGM (Verified Gross Mass) processing for clients across Israel, Italy, Europe, USA, and Canada.
• Conducted detailed analysis of shipping and cargo data to ensure operational accuracy.
• Ensured billing activities complied with international shipping regulations and standards.
• Performed audits and reconciliations to validate billing accuracy and minimize discrepancies.
• Coordinated with clients, shipping partners, and internal stakeholders to resolve billing-related issues.
• Processed commercial insurance policy transactions and maintained associated documentation.
• Worked on Cargo Insurance, Inland Marine Insurance, and Transportation Policy administration.
• Supported quality control initiatives and compliance-focused operational processes.

Bachelor of Computer Science - Computer Science - Sinhgad College of Science, Pune