Client Service Manager at Standard Chartered Bank (2024-02 – Present)
- Handling day to day banking operations.
- Support Relationship Managers in strengthening client relationships through exceptional service and proactive support
- Manage client instructions, transactions and static changes in line with internal policies and defined procedures.
- Provide clear, accurate and timely communication to clients and internal stakeholders
- Assist in resolving client issues and complaints, escalating where necessary and ensuring timely resolution
- Contribute to business reporting, governance processes, and risk reviews.
Assistant Manager – Branch Banking Operation at Indusind Bank Ltd (2023-11 – 2024-02)
- Handling day to day banking operations.
- Handling RTGS, NEFT, Fund Transfers, FD, Tax Payments, Custom Duty, GST.
- Oversee daily banking operations, ensuring efficiency and compliance with policies.
- Develop and implement sales strategies to achieve business targets.
- Handle customer queries and resolve complaints promptly and professionally.
- Develop and maintain relationships with customers, addressing inquiries and resolving issues effectively.
Assistant Manager – Branch Banking Operation at Kotak Mahindra Bank Ltd (2021-06 – 2023-09)
- Handling day to day banking operations.
- Handling RTGS, NEFT, Fund Transfers, FD, Tax Payments, Custom Duty, GST.
- Handling cash transactions and cash balancing.
- Processing customer request forms.
- Serves customers by completing account transactions.
- Receive and respond to customer service account enquiries on account balance, transaction details, statements and fees and charges, etc.
- Processing new account opening/account closing.
- Promote bank products and services.
Visa Executive at Neem Holidays Pvt Ltd (2018-07 – 2021-06)
Countries handled: Russia, France, Turkey, Czech Republic.
- Preparation of visa application for respective sector's.
- Document verification and collection of applications for visa processing.
- Timely submission of visa application to consulate.
- Ensure maintaining accurate & timely application related data entry into the system with zero error.
- Timely follow-up for additional documents of incomplete visa kits.
- Ensure timely tracking of visa application.
- Handling customer/applicant queries personally or via email, telephone.
Operation Officer at VFS Global Services Pvt Ltd (2018-02 – 2018-06)
Countries handled: Germany
- Document scrutiny and collection for visa processing.
- Handling customer/applicant queries personally or via email, telephone.
- Recording & maintaining all application related data. Ensure accurate & timely data entry into the system with zero error.
- Handling of cash and bank related transactions if assigned.
- Ensuring all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Ensure that the entire process is completed within the mandated turnaround time.
