Shreya Singh

Results-driven Salesforce Business Analyst and Assistant Product Manager with 5+ years of experience delivering enterprise-scale Agile projects across Banking, Financial Services, and Education domains. Overall experience of over 7 years. Experienced in Salesforce CRM, requirements gathering, stakeholder management, sprint planning, UAT, business process analysis, release coordination, and cross-functional team leadership.

Skilled in Agile/Scrum, SDLC, JIRA, Confluence, TFS, process optimization, and product delivery. Proven success in collaborating with global stakeholders, translating business requirements into functional solutions, and supporting high-impact digital transformation initiatives.

Senior Salesforce Business Analyst / Assistant Product Manager - REI INDIA PVT. LTD. - Pune, India

(2022-05 - 2024-12)

Worked as a Salesforce Business Analyst and Assistant Product Manager for California Department of Education projects.

• Collaborated with U.S. stakeholders, Product Managers, Technical Architects, and Development teams to deliver scalable product enhancements.
• Led requirement gathering sessions, backlog refinement, sprint planning, sprint reviews, retrospectives, and daily scrum meetings across Agile delivery cycles.
• Created and managed 100+ user stories, FRDs, release documents, user guides, and mockups to streamline development workflows.
• Supported Salesforce CRM business processes, workflow enhancements, functional analysis, and product solution discussions.
• Acted as the primary point of contact between offshore and onsite teams, improving communication efficiency and reducing delivery bottlenecks.
• Performed sanity testing and coordinated UAT activities before sprint releases to ensure product quality.
• Contributed to solutions supporting over 6 million students across 10,000+ schools.
• Worked closely with QA teams and developers to clarify business requirements and accelerate issue resolution.

Business Analyst / Scrum Master - HCL TECHNOLOGIES LTD. - Chennai, India

(2020-08 - 2022-05)

Worked on Agile Banking and Payment projects for Commonwealth Bank of Australia in Retail Banking domains.

• Managed product backlogs, sprint boards, and SDLC deliverables using JIRA and Confluence.
• Facilitated communication between business stakeholders and technical teams for faster requirement clarification and delivery alignment.
• Conducted sprint planning, stand-ups, retrospectives, backlog grooming, and sprint reviews.
• Collaborated with cross-functional teams to improve sprint execution and reduce delivery delays.
• Prepared functional documentation and coordinated knowledge transfer sessions for project teams.

Assistant cum Trainee - A.N. SINGH & ASSOCIATES - Patna, India

(2011-09 - 2013-07)

• Assisted in taxation services, account management, bookkeeping, and return filing activities.
• Prepared reports and maintained accounting records using Tally and Microsoft Excel.

PGPM - Finance / Operations - ICFAI Business School (2018 - 2020) Pune