Shreya Singh

From managing live IT operations for a global aviation giant at TCS to diving deep into Machine Learning and Data Science — my journey has always been driven by curiosity and a hunger to grow. With 3 years of corporate experience, a strong academic record in my MBA (CGPA 9.28), and growing expertise in Python, SQL, and ML, I am now focused on building a career at the intersection of data, technology, and real-world problem solving.

System Administrator & Quality Analyst at Tata Consultancy Services (2022/09 – 2025/07)

• Tracked and visualised KPIs using Power BI, identifying process gaps that improved SLA compliance
• Analysed service workflow data to report performance findings to leadership.
• Coordinated with multilingual stakeholders across multiple time zones; mentored junior team members on tools and protocols.
• Handled incidents and service requests via ServiceNow; used MS Azure and Genesys for cloud and contact centre operations.

MBA in Business Analytics & Data Science – Gautam Buddha University, Greater Noida (2025 – 2027) 9.28 cgpa

Bachelor of Science (B.Sc.) in Mathematics and Computer Science (2022) 84.6 percent.