Shreya Sundriyal

Cloud SRE / Cloud Engineering and Operations with 4+ years of experience managing AWS/Azure production and non-production environments in the banking domain. Working cross functional teams. Skilled & Hands-on experience in Terraform-based automation, Ansible, Docker & Kubernetes, DevOps practices, AWS governance (SCP), AMI lifecycle management, and ITIL-based L1/L2 support, including incident and change management and RCA experience.

Experienced in version control management tools i.e. git & bitbucket concepts such as branching and merging.

Experience with OS for containers Docker and Kubernetes. Expertise in AWS cloud services such as EC2, EBS, KMS, IAM, VPC, S3, RDS, SNS, SQS, Load Balancer, Auto Scaling, CDN, Route53, AWS EKS.

Analyst – Cloud SRE / Cloud Engineering & Operations - HCL Technologies - Nordea Bank Project

(2023-01)

• Resolving L1 & L2 cloud tickets/incidents hybrid cloud (Public and Private clouds) via BMC Helix, consistently meeting SLA targets in a banking production setup.
• Performing root cause analysis and troubleshooting for production issues across compute, IAM, and monitoring services.
• Experience with managing & troubleshooting OS for containers Docker and Kubernetes.
• Managing end-to-end AWS AMI lifecycle for RHEL images including testing, release, patching, and decommissioning.
• Designing and managing AWS Service Control Policies (SCPs) using Terraform to enforce governance across multi-accounts environment.
• Optimized AWS costs by deploying centralized Interface PHZ across multiple accounts.
• Automated infrastructure provisioning and decommissioning for AWS and Azure environments using Terraform as IaC.
• Managed VM troubleshooting using Linux scripts.
• Executed AWS and Azure account onboarding and offboarding activities across multiple cloud environments, ensuring compliance with organizational governance policies.
• Contributing to development of IT self-service portals for automated cloud service requests.
• Creating RACI matrices and operational documentation for AWS services used by cloud and security teams.

Graduate Engineer Trainee – Cloud Support - HCL Technologies

(2022-01 - 2023-01)

• Worked as L1 Cloud Support Engineer in AWS and Azure environments under Cloud Operations team. Practiced Terraform-based infrastructure deployment and AWS service configurations.
• Supported cloud incident resolution and participated in knowledge transfer sessions.

Bachelor of Technology - Computer Science Engineering - ABES Institute of Technology (2018-01 - 2022-01)

High Secondary School - Vanasthali Public School (2017-01 - 2018-01)

Secondary School - Vanasthali Public School (2015-01 - 2016-01)