Shreya Thapa

Dedicated Business Development Analyst with over 5 years of experience specializing in market research, client service, and utilizing CRM Tools like HubSpot. Proficient in leading projects, training teams, and streamlining sales processes to drive efficiency. Holds an MBA in HR and Marketing, emphasizing collaboration, flexibility, and achieving tangible outcomes.

Business Development Analyst - Procor Compliance Solution

(2023-01 - 2025-12)

• Conducted extensive market research to identify business opportunities.
• Supported sales strategies and lead generation processes.
• Assisted in driving client acquisition and process improvements.

Business Development Analyst - Darwinbox

(2022-01 - 2023-12)

• Conducted extensive market research to identify business opportunities.
• Supported sales strategies and lead generation processes.
• Assisted in driving client acquisition and process improvements.
• Managed projects in the Southeast Asia (SEA) region.
• Provided training and mentorship to new team members to enhance lead development skills.
• Maintained and enriched HubSpot CRM for accurate sales insights.
• Worked closely with the inside sales team to improve lead conversion.

Customer Service Executive - The Indian Stores

(2018-01 - 2020-12)

• Managed customer inquiries ensuring high satisfaction levels through personalized after-sales care.
• Supervised a small team and supported in resolving client issues efficiently.
• Built strong customer relationships, improving retention and loyalty.

Master of Business Administration - HR & Marketing - DIT University (2021-01 - 2021-12)

Bachelor of Business Administration - Management - SGRR University (2019-01 - 2019-12)

Intermediate - Commerce - Cambrian Hall (2016-01 - 2016-12)