Shreya Toppo

People-focused and service-oriented professional with experience in hospitality sales, recruitment, and five years of tutoring. Skilled in customer engagement, emotional intelligence, communication, problem-solving, teamwork, and adapting to individual needs. Experienced in creating welcoming and memorable customer experiences while maintaining a professional and positive approach.

Passionate about delivering exceptional service, working with people from diverse backgrounds, and continuously developing personally and professionally. Seeking to bring a genuine passion for service and strong interpersonal skills.

Customer Service & Sales Executive - Myroh Ventures

(2026-05)

• Deliver personalised customer service, building rapport and understanding individual customer needs.
• Handle customer concerns and difficult interactions calmly, using empathy and emotional intelligence to resolve issues.
• Drive sales and customer retention through clear, trust-based communication and follow-up.
• Collect and act on customer feedback to improve the overall customer experience.
• Coordinate orders and delivery requirements while working with the team to ensure smooth service.
• Consistently go beyond customer expectations, receiving positive appreciation for attentive and professional service.

Independent Tutor - Independent

(2020 - 2025)

Primary students

• Provided personalised one-to-one and group tutoring, adapting teaching approaches to different learning needs.
• Managed schedules and lesson plans effectively while maintaining consistency, patience, and professionalism.
• Built positive relationships with students and families through understanding, encouragement, and a supportive approach.

Tele caller specialist

(2022 - 2023)

Recruiter

• Recruited delivery personnel through candidate screening, effective communication, and structured follow-up.
• Collaborated with team members to coordinate recruitment activities, support timely hiring, and achieve shared team objectives.

Senior Secondary / High School Certificate - PATRACHAR VIDYALAYA, DELHI (2021 - 2023)

FREE EMPLOYABILITY ACADEMY (2021 - 2022)