Shreya Yadav

ServiceNow Developer with 4 years of experience in designing and customizing solutions across ITSM modules, Service Catalog, and scoped applications. Skilled in ServiceNow, client-side and server-side scripting, and Flow Designer for automating workflows. Hands-on experience in Catalog Item Development, Order Guides, and Record Producers.

Proficient in data migration using Import Sets and Transform Maps, as well as creating Business Rules, UI Policies, Client Scripts, and UI Actions. Strong knowledge of Performance Analytics, ACLs, and SLA configurations, delivering scalable solutions with a focus on performance and process efficiency. Committed to continuous learning and delivering high-quality, business-aligned ServiceNow solutions.

ServiceNow Developer at Cognizant Technology India Pvt. Ltd. (2022-06 – Present)

Working as a ServiceNow Developer with experience in platform configuration, enhancement, and support.

• Strong understanding of ITSM modules, including Incident, Change, Problem, Knowledge, and Service Request.
• Designed and developed Catalog Items, Order Guides, Record Producers, and custom forms based on requirements.
• Created and configured SLA definitions, workflows, email notifications, and Flow Designer flows.
• Proficient in client and server-side scripting: Business Rules, Client Scripts, UI Actions, UI Policies, and Script Includes.
• Experience with Import Sets, Data Sources, and Transform Maps for data migration.
• Having knowledge and hands-on experience of REST/SOAP integrations.
• Reduced SLA breaches by 25% through custom reporting and dashboards for leadership visibility.
• Maintained platform roles, users, and groups; supported instance upgrades and patching.
• Engaged with clients for requirement gathering, feasibility analysis, and solution implementation.
• Created technical and functional documentation for delivered solutions.
• Known for quick adaptability, learning, and effective collaboration in Agile environments.
• Actively participated in requirement analysis sessions with clients and stakeholders, translating business needs into functional ServiceNow solutions.
• Provided platform support and troubleshooting, resolving issues related to catalog items, notifications, and integration failures, ensuring minimal downtime.

Bachelor of Engineering in Electronics and Telecommunications – P.R. Patil (Pote) College of Engineering, Amravati, MH, India (2019-06)