Customer Service Agent - Compass Catering Services W.L.L. - Hamad International Airport, Doha, Qatar
(2022-01 - 2025-06)
Worked with Air India and EgyptAir (via Qatar Aviation Services)
- Deliver high-quality customer service by assisting passengers during check-in, boarding, and departure processes, ensuring efficiency and accuracy.
- Support customers with travel-related queries, ticketing issues, and special requests to ensure a smooth and pleasant journey.
- Provide personalized service to VIP guests, special assistance clients, unaccompanied minors, and passengers with reduced mobility, ensuring comfort and satisfaction at all times.
- Handle inbound and outbound customer interactions through multiple channels (calls, chat, email, social media), maintaining professionalism and empathy.
- Collaborate with cross-functional teams including baggage services, ground handling, and airport operations to ensure seamless service delivery.
- Maintain up-to-date knowledge of airline products, policies, and systems to provide accurate information and resolve customer issues efficiently.
- Demonstrate flexibility and reliability by working rotating shifts in a 24/7 operational environment.
- Adhere to company grooming standards, uniform guidelines, and brand values, representing commitment to service excellence.
Customer Service Executive – Band 5 (Voice Process) - Aegis - Kolkata, India
(2021-02 - 2021-12)
- Provided customer support by addressing inquiries, sharing product knowledge and recommending additional services.
- Resolved account and service-related issues efficiently via email and phone with professionalism.
- Actively listened to customers to deliver accurate and effective solutions.
- Conducted research to ensure timely and reliable responses to customer concerns.
- Built and maintained strong relationships with clients and colleagues, fostering loyalty and satisfaction.
- Contribute to continuous improvement by identifying areas for process enhancement and customer satisfaction.
