Shreyas Sankpal

Automation Delivery Leader with 12+ years in IT and 6+ years leading RPA & Agentic AI delivery. Proven expertise in delivering end-to-end automation programs, leading cross-functional teams of 22+, and driving large-scale automation initiatives across BFSI, Manufacturing, and Telecommunications.

Certified Solution

Architect and Business Analyst with strong experience in Agile delivery, ITIL support, release management, and stakeholder governance, consistently delivering measurable business outcomes through cost optimization, FTE savings, operational excellence, and enhanced customer experience.

Automation Project Manager at TELUS Digital (2025-09 – Present)

Directed enterprise automation delivery across multiple workstreams, leading a cross-functional team of 12 RPA and Agentic AI professionals while ensuring governance, delivery quality, resource allocation, and executive stakeholder alignment.

• Directed end-to-end delivery of 15 automation solutions (8 RPA bots, 5 Agentic AI solutions, and 2 chatbots) within a 10-month program, driving 40% FTE savings and measurable gains in turnaround time and customer experience.
• Own delivery governance across the automation lifecycle — from discovery and requirements sign-off through UAT and production go-live — ensuring all solutions meet operational readiness and business acceptance criteria.
• Introduced an AI-powered delivery accelerator that reduced PDD preparation effort by 40%, improving project throughput and enabling faster business onboarding.
• Serve as primary liaison between business stakeholders, RPA/AI development, and infrastructure teams, providing status reporting and risk visibility to leadership.

Project Lead at Tata Consultancy Services (2021-07 – 2025-09)

Led a team of up to 22 (development, support, and infrastructure) delivering the full RPA bot lifecycle — from estimation and requirements through UAT and production.

• Automated processes for global BFSI, Manufacturing, Healthcare clients, ensuring all deployments adhered to SOX compliance.
• Migrated 120 RPA bots from on-premises to Azure cloud infrastructure within 6 months, maintaining production SLAs with zero business disruption.
• Directed migration of 20M+ hierarchical records from HP ALM to Tricentis QTest in 4 months, preserving test-management continuity and audit traceability.
• Led platform transition from Automation Anywhere to UiPath and implemented custom PowerShell-based infrastructure automation, reducing total RPA hosting costs by 25%.

RPA DevOps Engineer at Michelin India Pvt. Ltd. (2019-06 – 2021-07)

Designed and deployed a scalable RPA ecosystem on Azure — architecting VNets, load balancers, and high-density robot environments — directly applicable to cloud-based migration projects.

• Spearheaded GitLab CI/CD pipelines and standardized SDLC protocols including SDD standards, code reviews, and zero-downtime platform upgrades.
• Led architectural design for complex automations across ERP, Citrix, and Mainframe systems, providing technical clarifications and solution options to development teams.
• Managed enterprise-wide UiPath/Microsoft licensing strategy and designed KPI monitoring dashboards (ELK stack) supporting AMS-style operational readiness and reporting.

Software Developer at Capgemini (2013-11 – 2019-06)

Engineered and deployed end-to-end UiPath automation solutions across Windows, Web, Java, and Mainframe platforms, establishing a strong technical foundation in bot behaviour and development.

• Partnered with SMEs to perform requirements analysis and translate business workflows into comprehensive technical design documentation.
• Validated go-live readiness — confirming access, configurations, schedules, and monitoring — and trained business stakeholders on their new digital workforce.

Bachelor of Engineering – Mumbai University (2006-08 – 2010-08)