Shreyash Nigam

RPA & Intelligent Automation Developer with 2+ years of enterprise experience building and deploying scalable bots on Automation Anywhere A360, Microsoft Power Automate (Desktop & Cloud), and UiPath. Certified across Azure AI (AI-901), Azure Fundamentals (AZ-900), and Power Platform (PL-900). Proficient in Python, SQL, REST APIs, and SAP GUI automation, integrating Document Automation/IQ Bot, OCR, and GenAI.

Led zero-downtime platform migrations, authored PDD/SDD/PQD documentation, and provided SLA-driven 24x7 production support.

Senior Executive – RPA Developer at Samsung SDS India (2022-02 – 2024-01)

• Designed, developed, tested, and maintained production-grade bots on Automation Anywhere A360 and Power Automate, establishing reusable modular frameworks that accelerated new bot delivery by 35%.
• Automated end-to-end enterprise workflows across SAP GUI, Web Portals, REST APIs, SQL Databases, Excel, and Outlook, processing 50,000+ transactional records monthly.
• Enforced enterprise security and Role-Based Access Control (RBAC) protocols using A360 Credential Vault and Azure Key Vault (Power Automate), securing bot credentials, API keys, and connection strings.
• Led two end-to-end platform migrations (AA v11/2019 → A360 and AA → Samsung Brity RPA / Power Automate) across 120+ bot components with zero production downtime.
• Orchestrated multi-bot execution via Workload Management (WLM), Bot Queues, and Control Room, designing error recovery and retry logic that reduced support escalations by 40%.
• Delivered 24x7 rotational production support and SLA-driven L2/L3 incident resolution for global business units (Europe team), achieving 99.8% SLA compliance.
• Authored PDD, SDD, PQD, and UAT test plans, collaborating with business stakeholders in Agile delivery sprints.

Bachelor of Technology (B.Tech) in Computer Science and Engineering – Indian Institute of Information Technology (IIIT), Pune (2018 – 2022)