Shridharbabu Pujari

Having 3 Years of work experience in Application/production support. Working as a L1 and L2 Application/Production Support Engineer. Worked extensively on Incident, Problem and Release Management. Good Experience in Resolving tickets and Change Request with SLA.

Interacting with Clients through Call, Mail or Chat. Good Exposure to write SQL Queries using Joins and Sub queries to retrieve data from Database. Excellent analytical skills and problem-solving abilities.

Excellent communication and inter-personal skills.

Engineer – Technical Support - Clover Infotech Pvt. Ltd. - Bengaluru, India

(2022-12 - 2025-10)

Client: Jana Small Finance Bank & Ujjivan Small Finance Bank

• Led 24/7 production support for LendPerfect app, managing 8-member team to prioritize workloads, ensure SLAs/KPIs, and maintain high availability
• Handled L1/L2 incidents/RCA/resolutions as first contact; addressed EUC escalations, represented TL in stakeholder meetings for timely fixes
• Analyzed logs/SQL queries (Oracle/DB2) to resolve data issues, user queries, and support business operations
• Produced weekly/monthly reports on incidents/assets; documented SOPs/runbooks for team efficiency and onboarding
• Coordinated UAT testing, patch validation, deployments, and post-deployment monitoring for compliant environments

Quality Assurance Engineer - Golden Grains Industries - Bengaluru, India

(2022-04 - 2022-12)

• Provided technical support across high-speed production lines
• Coordinated with production and maintenance teams for system optimization
• Generated daily performance reports and implemented preventive actions

Bachelor of Engineering (B.E.) - Electronics & Instrumentation Engineering - Visvesvaraya Technological University, Belagavi, Karnataka (2020)