Shridip Tekade

Salesforce professional with 3 years of experience in development, administration, and L3 support. Skilled in building custom solutions, managing configurations and providing end-to-end support on Salesforce platform. Experienced in incident management using ServiceNow, data operations with Data Loader, and ensuring data security and SLA compliance.

Strong knowledge of Apex, Lightning Components, and Salesforce functionality. Skilled in collaborating with cross-functional teams to deliver business solutions on the Salesforce platform.

Salesforce Developer/Admin - Capgemini - Mumbai, India

(2022-12)

• Managed Salesforce administration activities including user management, security configuration, Validation rules, Sharing rules, OWDs, reports, dashboards, and territory models for users.
• Enhanced and streamlined a high volume of Workflow and Process Builder automation by transitioning to robust Flows, improving efficiency and scalability by 70%.
• Developed and deployed Apex and LWC following the SDLC process, including requirement analysis, development, testing, UAT support, deployment support, and production validation with change request.
• Performed large-scale data migrations of 100,000+ records using Data Loader while maintaining 99% data accuracy.
• Provided end-to-end Salesforce administration and support, managing incidents, resolving complex issues, ensuring SLA compliance, collaborating on enhancements, and optimizing platform performance and security.
• Leveraged strong analytical and troubleshooting expertise to spearhead a cross functional team supporting a multi-platform system, including Salesforce and acted as POC, providing effective solutions across multi-platform environments resulting in 95% CSAT.
• Conducted knowledge transfer (KT) sessions and mentorship for new team members, improving team efficiency by 40%.

Bachelor of Engineering - B.E - Prof. Ram Meghe Institute of Technology & Research (2019 - 2022)

Diploma - Government Polytechnic College (2016 - 2019)