Shrishay Shetty

Training, Customer Support and HR/Operations professional with 14+ years of experience across technical training, employee onboarding, customer-facing support environments, recruitment coordination, people management and operational leadership. Experienced in designing and delivering training programs, coordinating multiple batches, assessing candidates, supporting onboarding, mentoring employees and trainers, and partnering with HR/Operations teams to improve workforce readiness and performance. Strong communicator with hands-on experience in technical/customer support training, stakeholder coordination, team supervision and learning & development.

Technical Trainer & HR Operations Coordinator at UnifyCX (2020-09 – 2025-11)

• Delivered technical and process training for customer-facing support operations, preparing employees for production readiness and workplace expectations.
• Conducted technical interviews and candidate assessments covering communication, aptitude, technical knowledge and role suitability.
• Coordinated with HR and Operations teams on recruitment support, onboarding, induction scheduling and workforce readiness.
• Managed multiple training batches of up to 40 trainees each, including scheduling, attendance, performance tracking, trainee readiness and reporting.
• Served as key point of contact for new employees on onboarding, policies, learning plans and workplace expectations.
• Prepared trainee evaluations and shared performance feedback with management to inform workforce and performance decisions.
• Partnered with HR on employee engagement, performance-improvement discussions and training effectiveness.
• Mentored new trainers and junior employees, improving training quality and team capability.

Operations Manager | Trainer | Franchise Head at Indian Institute of Fashion & Animation (2018-04 – 2020-08)

• Managed day-to-day institute operations covering admissions, staffing, scheduling, administration and resource allocation.
• Led recruitment activities, including interviews for faculty and support staff, employee onboarding and work allocation.
• Designed and updated curriculum, training plans and internal learning programs.
• Supervised trainers and administrative staff while monitoring performance, productivity and operational requirements.
• Conducted faculty-development and internal training programs and coordinated workshops, seminars and institutional events.

Senior Graphic Designer at POSTCARD Media (2017-03 – 2018-03)

• Created infographics and visual storytelling content for a high-traffic web-based news portal, strengthening communication and content-presentation skills.

Trainer at G-Tec Computer Education (2016-02 – 2016-12)

Trainer at Dreamzone, School of Creative Studies (2013-07 – 2016-01)

• Provided training on Animation, Interior and Fashion Designing software through structured classroom and practical sessions.

Graphic Designer at Pixgrammer Premedia Pvt. Ltd. (2012-10 – 2013-07)

• Worked as a Raster Graphic Designer and Quality Checker, maintaining content accuracy and quality standards.

Trainer at CADD Centre (2010-08 – 2011-03)

• Provided training on CAD and 3D modelling software through practical, learner-focused sessions.

B.Sc. in Multimedia & Animation (Graphic Designing, Animation, Visual Effects, Audio & Video Editing) – MS University, Thirunelveli (2011)

Diploma in Architectural CADD, Computerized Civil Drafting – CADD Centre, Mangalore (2010)