Assistant Vice President - Genpact (GP)
(2026-02)
Master Data Agentic AI (Consumer & Life Sciences)
- Improved delayed procurement grievances by launching agentic solution with automatic end-to-end vendor onboarding and master data management capabilities, reducing manual touchpoints by 40%, improving data quality by 15% and accelerating vendor onboarding cycle by 70%
- Scaled accessibility by building a GenAI-powered product leveraging Retrieval-Augmented Generation serving 100+ internal users to automate knowledge retrieval and summarisation with source citations, reducing time spent on information retrieval by ~60% and enhanced cross training
- Defined governance framework between client, big tech (Esker, HRC), own digital and operations team to ensure smooth reporting of RAID, proactive escalation mechanism and built prioritisation matrix
Manager - Deloitte Touche Tohmatsu Limited (DTTL)
(2022-05 - 2026-02)
Product Transformation (ERP – Microsoft D365 - Footwear), Customer Onboarding & Credit (Consumer Goods), Performance Analytics & management (Financial services)
- Defined & launched MVP for Microsoft D365, prioritising high-impact workflows (Accounts Payable, General Ledger, Accounts Receivable) & low-complexity regions, impacting 200+ users and enabling phased global rollout. Led product discovery, converting 50+ user pain points into user stories and a prioritised backlog. Drove sprint planning, 250+ issue tracking in DevOps during UAT and hypercare.
- Addressed duplicate payment leakage by implementing automated 3-way matching of PO, GRN and invoice with tolerance thresholds, cutting duplicate payments from 1% by 0.5% and invoice processing cycle time by 30%
- Reimagined retail payment reconciliation of ~1500 retail stores by building structured identity-tagging logic at payment-method and store level, improving cycle time from WD +10 to WD+8 and reducing errors by 20%
- Resolved delayed time-to-revenue by launching AI-powered customer onboarding web form with automated identity and address validation, reducing onboarding cycle time from 15 days to 7 days. Reduced order holds and slow revenue realization by deploying an automated credit scoring model to improve credit limit accuracy across customer segments, reducing order holds by 21% and lowering bad debts by 12%
- Designed executive governance frameworks & performance management systems enabling GBS Lead, CFO to monitor priorities, performance & value
- Addressed manual master data gaps by implementing PowerApps-based product, prioritizing 10+ feature recommendations & designed 6 dashboards
- Recommended AI-driven, prompt-based reporting to enable real-time decision-making through advanced analytics
Revenue Controller - Maersk Global Service Centre Private Limited (MGSC)
(2019-05 - 2022-05)
Product Operations
- Prepared executive reviews for CFO, CEO enabling informed decision-making on operational priorities & business investments
- Led product strategy for $200M journal automation initiative, leveraging Azure Databricks, to reduce 60 man hrs per month by analysing 3000+ journals, frequency, time taken, and manual effort. Defined 2-year product roadmap sequencing journal automation by using volume-driven framework
- Led launch of digital payment gateway in CFS to replace manual bank transfers, defining product requirements, selecting vendors, driving 32% growth in digital payment and accelerating cash collection cycle. Enhanced website checkout by introducing 'Pay Now' functionality, multi-mode payments, & real-time payment status tracking, improving payment completion rates by 8% & reducing payment-related support tickets by 20%
Management Intern - Godrej Properties Limited - Mumbai
(2018-04 - 2018-05)
Growth Strategy
- Developed a 3-year growth strategy plan on strategic levers of geographical expansion, business diversification & Salesforce to drive revenue
- Created micro markets and forecasted the market size based on market trends, internal capabilities, analysed gaps in desired position
Articled Assistant - Vasudeo & Associates - Kolkata
(2013-09 - 2016-09)
Auditing Articleship
- Spearheaded planning & execution of statutory audits & limited reviews for listed and private companies in retail & real estate sector
- Led teams in 4 other audits - internal audit, inventory audit, tax audit and value added tax audit for industries including bookstore
