Shristi Shetty

To be a part of company that indulges in professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills.

Receptionist at Patel Tours and travels (2010-01 – 2013-01)

SR Customer Service executive at Arni BPO (2013-02 – 2018-12)

Counsellor - Talent Acquisition at Fazlani Academy of Business Science (2019-02 – 2019-09)

Tour Manager at Thomas Cook (2020-01 – 2020-12)

1-year Contract

Airline Schedule Change Department at WNS Global Services (2021-07 – 2022-01)

• Transferring Spanish call to Spanish Department
• Transferring for name Correction Department
• Worked on Amadeus and Native saber tool
• Reissuing the ticket
• Providing Refund
• Helping with Future credit
• Create MCO
• Doing Partial Refund
• Coordinating with airline for their policy were the policy is not available

Tour Manager at Thomas Cook (2022-04 – 2022-12)

Contract base

• Managed Event and Exhibition, Conference

Sr CSA in claims for a blended process at Concentrix (2024-06 – 2024-12)

SSC – NIOS Delhi Board (2007)

HSC – NIOS Delhi Board (2009)

POSH Train the Trainer Program – Pro Touch (2022)

TYBA in Sociology – SNDT UNIVERSITY [MNWC] (2026)