Shruthi G N

Detail-oriented CRM with experience in the automobile and manufacturing sectors, specializing in problem solving, extensive experience in managing, analyzing, and optimizing customer data to boost retention, increase sales, and improve customer satisfaction.

CRM - Popular Ktm - Ernakulam, Kerala

(2020-06 - 2023-09)

• Act as a goodwill ambassador, ensuring a smooth delivery process including warranty explanations, and maintaining high customer satisfaction score.
• Utilize CRM software {Sales force and Dealer specific tools} to track service opportunities, manage customer data.
• Coordinate with service advisors to follow up on repair jobs, ensure timely service reminders.
• Maintaining up-to-date customer database and prepare reports on customer satisfaction.
• Promptly and professionally resolve customer complaints, escalating to factory assistance when necessary.
• Customer service, conflict resolution, communication, persuasion, time management.

Customer Relation executive - Popular Bajaj - Mysore, Karnataka

(2015-04 - 2020-05)

• Ensuring high-quality post-sales service, resolving complaints professionally and fostering brand loyalty.
• Building rapport with clients to ensure repeat business, particularly in service centers.
• Managing appointment bookings, providing product information, and updating customer records.
• Technical/ systems: familiarity with CRM software {Sales force, dealer management systems}.
• Strong problem-solving skills and calm, customer first approach even in high pressure situations.
• Ability to handle multiple queries at once, manage time effectively, and prioritize tasks.

Receptionist - KRS hospital - Mysore, Karnataka

(2014-04 - 2015-03)

• Scheduling, confirming, and rescheduling patient appointments, Consultations, and procedures.
• Welcoming patients, verifying insurance, and updating personal information.
• Handling billing, processing payments, preparing patient files, and maintaining confidentiality.
• Excellent verbal and written skills, with a compassionate demeanor.

Bachelor of Political Science - Political Science - College of srirangapatna (2014)

Higher secondary education - Govt school srirangapatna (2011)

SSLC - Govt. school srirangapatna (2009)