Shruthy Devendra

An experienced Technical Content Writer with 18 years of experience in the Technical Writing domain working on Windows, iOS, macOS, Android, Mac, and Linux platforms. I’m currently specialized in authoring help, manuals, guides, release notes, cookbooks, API documents, and KB articles for Access, Cloud, Sentry, Tunnel, and other products.

As a Technical Writer, I am experienced in comprehensively designing portals and writing various developmental projects. In addition, I excelled in resolving new features, JIRA tickets, and TPUB tickets and handling UX reviews as well as Editorial reviews. I proficiently document REST APIs and develop videos for complex features of the product to ease the customers understanding.

As an added bonus, I pay attention to the often overlooked small matters that make all the difference in readability - such as effective variations in sentence length, sentence rhythms,

precise word choice, and unobtrusive transitions.

I’ve been into writing, proofreading, editing, mentoring, effort estimation, project management, and everything from drafting help, manuals, guides, readme, and release notes as a Technical Writer.

I’m a versatile writer who takes pride in hard work, smart work, expertise, and a focus on exceeding the expectations of my clients. Can quickly understand and support initiatives that will contribute to the goals and success of the organization in turn, harness my varied experience spanning across varied streams.

Ivanti (Sept 2016 – Present)

Staff Technical Writer

Products Access, Cloud, Sentry, Tunnel, and other applications

Responsibilities

Authoring help, Administrator guides, release notes, API Guide, cookbooks, and KB articles for Access, Cloud, Sentry, Tunnel, and other applications.

Resolving new features, JIRA tickets, and TPUB tickets and handling

UX reviews as well as Editorial reviews

Troubleshooting Flare and Salesforce errors and gaps

Actively responding to the community channels for documentation concerns

VMWare Software India Pvt Ltd (Aug 2013 –Sep 2016)

Staff Technical Writer

Project vRealize Automation

Responsibilities

Drafted help, manuals, guides, readme, and release notes

Documented REST APIs and developed videos for complex features of the product to ease the customers understanding

Managed three products packaged together as vRealize

Automation – Application Services, Code Stream, and REST APIs

Citrix Systems India Pvt. Ltd (Mar 2011 – Aug 2013)

Senior Technical Writer

Project XenDesktop and XenApp

Responsibilities 

Created templates for guides, patches, readme, etc.

Authored help, manuals, guides, readme, life cycle management docs and prepared SDKs for Streaming and Profiler

Created PDFs, HTML help, Eclipse help and online help for various products

Scrubed error messages and internal KB articles

Responsible for known issues documentation for every release through the team

Novell Software (I) Pvt Ltd Oct 2007 –Mar 2011

Lead Technical Writer

Project Open Enterprise Server

Responsibilities

• Drafted help, manuals, guides, readme, ESD, product overview and created templates for guides, patches, etc.
• Precisely reviewed (peer/tech/edit) the content written by the team for technical accuracy and structure
• Performed string reviews and error messages, handled Proposal writing
• Estimated and planned documentation (loading) for the team
• Generated reports (user comments, bugs)
• Identified the ship criteria for release (Beta/FCS), and updated doc on the weekly status/tracking calls with the US counterparts
• Prepared Newsletters for Work Group to identify the best performer and team activities
• Managed Wikipedia using Zope to provide team updates
• Participated in the core team meetings and localization calls to represent the doc team for updates

Infosys Technology Pvt Ltd. (Mar 2006 – Sep 2007)

Technical Editor/Communicator

Project Sagent, Sesam, British Telecom, Wavecom, Setlabs

Client Pitney Bowes, US

Convergys India Services Pvt. Ltd. (July 2004 –Mar 2006)

Tech Writer and Trainer (Microsoft Office and Outlook)

Project MSOOS (Microsoft Office & Outlook Support) - Client Microsoft

Responsibilities

• Certified as a qualified trainer by Microsoft and In-Team Trainer for Office & Outlook Technical support
• Created several technical content and Internal Knowledge base articles for Microsoft Office & Outlook
• Designed training modules for the technical needs identified on the floor
• Customized Communication and Culture Training curricula for various programs and agent competency levels
• Designed and implemented the process-specific CSAT training programs
• Led calibration sessions with Client, Quality and Operations, suggesting continuous coaching for agents with opportunities for language improvement in conjunction with the CCT Instructional Designers
• Recommended, Designed and drove Action Plans for Engineers on the floor
• Generated report and conducted an analysis based on monitoring data

SCHOLASTIC & CERTIFICATIONS

Bachelor of Engineering in Medical Electronics from Visvesvaraya Technological University, Bangalore, India (2004)

Certifications: Artificial Intelligence, Cloud-Computing (Inprogress)