A passionate writer with a view to brevity!
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An experienced Technical Content Writer with 18 years of experience in the Technical Writing domain working on Windows, iOS, macOS, Android, Mac, and Linux platforms. I’m currently specialized in authoring help, manuals, guides, release notes, cookbooks, API documents, and KB articles for Access, Cloud, Sentry, Tunnel, and other products.
As a Technical Writer, I am experienced in comprehensively designing portals and writing various developmental projects. In addition, I excelled in resolving new features, JIRA tickets, and TPUB tickets and handling UX reviews as well as Editorial reviews. I proficiently document REST APIs and develop videos for complex features of the product to ease the customers understanding.
As an added bonus, I pay attention to the often overlooked small matters that make all the difference in readability - such as effective variations in sentence length, sentence rhythms,
precise word choice, and unobtrusive transitions.
I’ve been into writing, proofreading, editing, mentoring, effort estimation, project management, and everything from drafting help, manuals, guides, readme, and release notes as a Technical Writer.
I’m a versatile writer who takes pride in hard work, smart work, expertise, and a focus on exceeding the expectations of my clients. Can quickly understand and support initiatives that will contribute to the goals and success of the organization in turn, harness my varied experience spanning across varied streams.
Ivanti (Sept 2016 – Present)
Products Access, Cloud, Sentry, Tunnel, and other applications
Authoring help, Administrator guides, release notes, API Guide, cookbooks, and KB articles for Access, Cloud, Sentry, Tunnel, and other applications.
Resolving new features, JIRA tickets, and TPUB tickets and handling
UX reviews as well as Editorial reviews
Troubleshooting Flare and Salesforce errors and gaps
Actively responding to the community channels for documentation concerns
VMWare Software India Pvt Ltd (Aug 2013 –Sep 2016)
Drafted help, manuals, guides, readme, and release notes
Documented REST APIs and developed videos for complex features of the product to ease the customers understanding
Managed three products packaged together as vRealize
Automation – Application Services, Code Stream, and REST APIs
Citrix Systems India Pvt. Ltd (Mar 2011 – Aug 2013)
Created templates for guides, patches, readme, etc.
Authored help, manuals, guides, readme, life cycle management docs and prepared SDKs for Streaming and Profiler
Created PDFs, HTML help, Eclipse help and online help for various products
Scrubed error messages and internal KB articles
Responsible for known issues documentation for every release through the team
Novell Software (I) Pvt Ltd Oct 2007 –Mar 2011
Infosys Technology Pvt Ltd. (Mar 2006 – Sep 2007)
Project Sagent, Sesam, British Telecom, Wavecom, Setlabs
Client Pitney Bowes, US
Convergys India Services Pvt. Ltd. (July 2004 –Mar 2006)
Tech Writer and Trainer (Microsoft Office and Outlook)
Project MSOOS (Microsoft Office & Outlook Support) - Client Microsoft
SCHOLASTIC & CERTIFICATIONS
Bachelor of Engineering in Medical Electronics from Visvesvaraya Technological University, Bangalore, India (2004)
Certifications: Artificial Intelligence, Cloud-Computing (Inprogress)
