S.M.E - O2C - Infosys
(2021-07)
- Effectively manage, prioritize & complete multiple diverse activities to meet timelines.
- Extract reports of Ach, Wires, Lockbox from Bankline and allocation of work.
- Cash application of all payments (Lockbox, ACH) into JDE system
- Monitor Customer accounts details for non-payments, delayed payments and other irregularities
- Ensuring Customer accounts are up to date and accurate by applying payments, updating Cash book records of AR.
- Customer payment analysis, tracking and updating daily cash deposits and reports.
- Customer Maintenance : Processing credit applications and credit limits.
- Keep track of incoming cash flow.
- Responsible for the training of new Ar and orientation (Maintain and process documentation -SOP for Billig, Cash app, Customer Maintenance )
- Coordinating with clients corrective actions for accuracy.
- Maintain Production tracker, Audit report, Update tracker, Error logs, Unposted, on account trackers.
- Experienced O2c end to end process with special focus on Cash app, Disputes Mgt, Collections, Billing and customer maintenance
- Customer Maintenance - Set up all shipping requests , new customers set up adherence to documentation , record maintenance within SLA.
- Credit Review : Credit increase and decrease and changes in payment terms.
Process Associate - O2c Accounts Receivable - Sopra Steria
(2019-01 - 2021-03)
- Accounts receivable - Handling around 40 customer accounts. Chasing, follow-up for payments from customers. Interacting with receipting team for allocating invoices payment against payment advice.
- Handling incoming and outgoing calls of customer resolving queries relating to credit note, non payment, data information, Po request.
- Managing emails and resolving queries of customers within a time frame.
- Raising queries with the Uk team so that queries are resolved and customers can make payment on time.
- Updating status of invoice daily basis. Requesting remittance advices as payment proof for allocation of invoices
- Ledger handling, priority chasing for invoices older and higher value.
- Changing Dunning level of the invoices after chasing customers for payments wherever required query are raised on invoices.
- Initiate Collections proceeding against accounts past due invoice
- Worked with customer to develop repayment plan for delinquent accounts
- Response to customer request for proof of delivery, payment receipts & copies of invoices
- Follow up reminders/ Statement on old invoices on account.
- Generate invoice and account statement change dunning level on invoices (query, repayment plan , resolving dispute)
- Flexible to expand job scope as needed
Research Analyst - Ziff davis (Salesify)
(2016-06 - 2018-05)
- Interacting Clients (IT Segment )for Singapore , UK , Europe, US. Confirming designation, email addresses & and sending them Collateral.
- Generation of leads through CDQALITE process Searching profiles required as per specification Considering employee size, Geography, Company type etc.Achieving the targets set by team for achieving leads as well as calls.
Accts Exec - Multibrands
(2014-07 - 2015-04)
- Interacting with customers for payments, remittance requests etc. Processing sample request for goods (arranging samples to be send to all over countries)
- Raising SAGE PO and registering invoices in system once received from supplier, Posting all courier Invoices calculating in SAGE .
- Request for shipping quotes for loading orders from UK Bradford to different Port Providing Best shipping quote to Sales person
AP officer - AOT PTY Ltd.
(2013-01 - 2014-03)
- Creating Batches as well as scanning them in the Kofax system and allocation of work registering invoices.
- Resolving queries of Supplier as well as Clients, interacting with them.
- Sending remittances after payment runs.
- Providing date of payment of outstanding invoices for Customer
Analyst - AXA Business Services Pvt. Ltd, Pune - Pune
(2010-06 - 2012-02)
- Vendor Statement Reconciliation on a monthly basis.
- Maintaining Update trackers for different vendors and their specific requirements.
- Extracting report for invoice pending for approval and aging analysis.
Sr. Customer Service Associate - WNS Global Services Pvt. Ltd., Pune - Pune
(2007-08 - 2010-05)
- Keeping the client and supplier updating on the invoice status through Email.
- Acting as a point of contact between the other teams i.e. Registration, Validation and Payment etc.
- Handling team queries & business queries (e.g. Over & under Payment of invoices, Expenses charged to wrong A/c).
Assistant - Prasho Engineers, Pune - Pune
- Maintaining of Purchase, Sales book and Stock Register
- Correspondence to various outstanding and overdue customers.
- General Administration.
