Shruti Pal

Detail-oriented and reliable professional with experience in handling customer information, maintaining accurate records, and working efficiently in fast-paced environments. Proficient in MS Excel, data entry, document management, and computer applications. Strong communicator with excellent organization skills and the ability to manage large volumes of information accurately while meeting deadlines and maintaining data confidentiality.

Customer Service Account Executive - Concentrix - Gurugram

(2025-08 - 2026-06)

• Managed customer queries via chat support, ensuring timely and accurate responses while maintaining a high level of customer satisfaction.
• Routed and escalated issues to the appropriate internal departments for quick and effective resolution.
• Coordinated with multiple internal teams to resolve customer concerns and ensure smooth communication across functions.
• Handled high-volume customer interactions with accuracy, patience, and attention to detail.
• Acted as the primary point of contact for new hires, guiding them through processes and helping them understand workflows.
• Participated in client meetings and provided concise reports on tasks, issues, and resolutions.

Bachelor of Computer Applications - Computer Applications - Maharishi Dayanand University (2022 - 2025)

Class 12th - Government Co-Ed Sarvodaya Vidyalaya (2020 - 2021)