Shruti Patil

Manual QA Engineer with 2 years and 6 months of experience in testing web-based Sage CRM applications using Sage CRM across Insurance and Shipping domains. Skilled in requirement analysis, test case preparation, defect tracking, deployment support, and client communication. Hands-on experience in testing modules related to Leads, Opportunities, Contracts, Companies, Cases, Communications, Reports, and Workflow Management. Currently enhancing skills in Automation Testing with Java.

Junior Quality Control Engineer at Greytrix India Pvt. Ltd (2023-12 – Present)

• Performed Manual Testing of customized features in Sage CRM web applications.
• Analysed client requirements and participated in requirement gathering and discussion sessions.
• Prepared and maintained test cases, test scenarios, and test data using MS Excel.
• Performed Functional Testing, Regression Testing, Smoke Testing, Sanity Testing, Retesting, Crossbrowser Testing, and API Testing for CRM applications. Managed defect reporting, tracking, and verification activities.
• Logged, tracked, and verified defects using GitLab throughout the defect lifecycle.
• Performed backend data validation using SQL queries such as SELECT and UPDATE.
• Communicated with clients regarding issue discussions, requirement clarification, and application demonstrations.
• Coordinated with developers for defect resolution, issue analysis, and feature validation.
• Participated in deployment support, end-to-end testing, release validation, and Agile-based development activities.
• Participated in Salesforce CRM knowledge transfer sessions and gained hands-on exposure to Leads, Accounts, Contacts, and Opportunities.

Bachelor of Science in Information Technology in Information Technology – B.N. Bandodkar College of Science, University of Mumbai (2022)

Higher Secondary Certificate – B.N. Bandodkar College of Science (2019)

Secondary School Certificate – Sanjivani Vidyalaya (2017)