Shrutika Dhanavade

To work in organization where I can improve my skills and knowledge. My unique professional experience stem from years of providing excellent customer support creative problem solving and building customers loyalty.

Insurance underwriter Level - II - Techsurance Private Limited Company

(2023-05)

• Verified accuracy and completeness of medical, financial, KYC documents of clients.
• Handled policy issuance rights worth 1.5cr, ensuring accurate processing and adherence to company guidelines.
• In absence of TL/project Manager acted as team lead by overseeing daily operation and ensuring workflow continuity.
• Prepared and shared daily report, tracked team productivity, and monitored individual performance against targets.
• Assigned tasks and allocations to team members, ensuring balanced workload and timely completion.
• Conducted morning huddles to align team on goals, resolve blockers, and communicate key updates.
• Provided support and mentorship to junior team members, addressing queries and improving their understanding of processes.
• Maintained personal production targets while tracking and reporting team-level productivity on an hourly basis.
• Trained new joiners on process workflows, tools, and compliance standards to ensure smooth onboarding and early productivity.
• Coordinated with clients to receive updates, clarify requirements, and ensure timely delivery of accurate data.
• Maintained clear communication with clients to relay feedback, implement process changes, and manage expectations.

Bachelor's Degree - Accounting, Finance, Insurance - S.N.D.T Women's University, Mumbai (2023)

HSC in Vocational - office management, accounting and Auditing - English school Jawali (2020)

SSC - English school Jawali (2018)