Shrutika Palange

express my interest in the Software Development Engineer in Test (SDET)/ QA

Engineer position within your esteemed organization. With 4+ years of comprehensive experience in manual and automation testing across Web, Mobile, Desktop, and IVR/VIVR applications, I bring a proven ability to ensure software quality through meticulous test design,

automation excellence, and cross-functional collaboration. My technical expertise spans

Selenium, Cypress, Rest Assured, and TestNG, complemented by a strong command of Java and

JavaScript for framework development and API validation.

In my current role at Ubona Technologies, I have successfully led end-to-end testing of intelligent IVR and Visual IVR solutions for major banking and insurance clients. I have designed and executed robust testing strategies that validate complex call flows and backend integrations, improving customer experience through enhanced speech recognition and prompt accuracy. Prior to this, at Clover Bay Technologies, I spearheaded automation efforts that covered 90% of test cases using Selenium and Cypress, reducing regression cycles by 35% and increasing test efficiency by 50%.

I take pride in applying Agile and CI/CD best practices to streamline QA processes, ensuring consistent and reliable releases. My ability to bridge communication between development and testing teams, coupled with my commitment to continuous learning and innovation, enables me to contribute effectively to any forward-thinking engineering environment.

I am enthusiastic about the opportunity to bring my technical expertise, problem-solving mindset, and quality-focused approach to your organization. I would welcome the chance to discuss how my experience

QA Engineer at Ubona Technologies (2025-04 – Present)

Projects: HealthCare/Insurance bot, Loan Service Bot, Bank Service Bot, Feedback Services Bot, Gold Loan Service Bot.

• Drove quality assurance for IVR and VIVR applications across banking, insurance, and financial service environments, evaluating API connectivity 80%+ reliability and monitoring system stability and live customer interactions.
• Mapped and verified end-to-end call journeys across IVR/VIVR and mobile browser interfaces, ensuring correct routing and usability; analyzed backend logs using MT-Putty to identify and resolve 30+ critical call flow defects in real time.
• Created, refined, and validated 150+ multilingual NLP voice prompts in Hindi, English, and Gujarati, achieving 95%+ recognition precision while delivering clear, natural conversational experiences and supporting accessibility standards.
• Coordinated with speech engineering and voice production teams to assess Asterisks, TTS/ASR output and intent classification, optimizing conversational performance and driving a 15–20% reduction in caller abandonment.
• Safeguarded voice experience quality by identifying background noise, cross-talk, and silence gaps across IVR/VIVR flows, reducing customer issue reports by 25% through early intervention.

Associate SDET at Clover Bay Technologies (2021-10 – 2025-03)

Projects: Telecommunication Network, Retail Automation Accelerator, Streamlining Shopping Excellence, Ecommerce platforms.

• Deployed cypress testing frameworks to implement continuous integration/continuous delivery (CI/CD), accelerating release cycles, automating 90% of test cases, and cutting manual effort by 50%.
• Designed and executed end-to-end testing for B2C and B2B e-commerce systems, applying selenium for payment gateways, account authentication, product catalogs, and order processing workflows.
• Conducted functional testing, mobile app testing (Android), API testing using Postman, and database testing (MySQL) also monitored AWS CloudWatch metrics for infrastructure, payments and authentication workflows, reducing system downtime by 20%.
• Managed the defect lifecycle using Jira, streamlining identification, prioritization, and resolution, which led to a 25% faster bug resolution and 40% improvement in testing throughput.
• Performed cross-browser validation to confirm responsive layouts and compatibility across multiple devices and operating systems, ensuring smooth experiences for 1M+ users.
• Automated inventory, order management, and third-party supply chain solutions using Rest-Assured, TestNG and Cucumber with real-time data consistency and reducing recurring defects by 25% through root cause analysis and preventive measures.
• Directed evaluation of 5+ Telecom prepaid and postpaid project streams, carrying out end-to-end manual testing for web and mobile applications to ensure feature reliability and smooth user experience.
• Documented 50+ best practices, reusable test scripts, and knowledge articles, enabling team efficiency and standardizing QA processes across multiple projects.
• Developed 25 reusable automation libraries and detailed documentation, reducing test creation time by 40% and standardizing code across multiple projects.

BE in Computers – Pune Institute of Computer Technology, Pune University (2020)

Diploma in Computer Technology – Sinhgad Institute, MSTE Board (2017)