Shubham

Experienced Product Owner with 7 years in product development and innovation. Specialized in AI and Generative AI implementation across multiple SaaS products. Proven expertise in building products from inception to launch across diverse verticals including Payroll-HRMS, Healthcare, Banking, and Property Management. Strong leadership capabilities with deep understanding of AI/ML integration, product strategy, and cross-functional team management.

Product Owner at ContactPoint360 (2022-06 – Present)

Led development and launch of 3 SAAS products for 4 verticals with focus on AI innovation and automation.

• Built 3 SAAS Products from inception to launch for 4 verticals: Payroll-HRMS Management, Virtual Executive assistant platform, Property Management, and Banking Collections (machine learning)
• Lead the implementation of LLMs in existing products, creating AI-powered features that reduced manual processing by 65% and increased user engagement
• Engineered multi-country (US/CN/PH/MX/CO/EG) finance automation using AI for real-time reconciliation, cutting processing time from days to hours
• Integrated NLP and conversational AI to handle 70%+ of executive tasks autonomously
• Gather business requirements from the stakeholders and convert them into BRDs and FRDs
• Leveraged creativity and analytical skills to ideate use cases and user flows, translating them into intuitive UI/UX designs, performing A/B Testing
• Prioritized product enhancements and bug fixes based on thorough evaluation and analysis
• Lead daily scrum calls and plan the sprints
• Demonstrated strong leadership capabilities by overseeing end-to-end product development
• Design and document product user manual and prepare educational videos

Analyst, Product at Phreesia (2021-09 – 2022-06)

Analyzed user workflows and improved end-user experience in US healthcare facilities.

• Analyze User workflow and suggest improvements for the end user experience enhancement
• Bring out the best user flows that can ease the user tasks at US healthcare facilities
• Work closely with Support Pods to create Product Backlogs by identifying highly nonuser-friendly workflows
• Providing direct support and customization for Strategic Clients (Healthcare Domain)
• Updating confluence and Preparing manuals for the support team

Senior Associate Product at Unicommerce (2021-03 – 2021-09)

Managed marketplace integrations, channel integration, and supply chain management features.

• Marketplace and Channel Integration, Delivery and Shipping Provider Integration, Tally Integration and Barcode Integration
• Drive Product adoption by improving the product usability
• Improvised the learning of the product for Clients and Employees
• Cross Departmental functions with Quality - Customer Success - Product Support Teams
• Lead the eCommerce and Supply Chain Management Educational Project
• Strategic tie-ups with Institutions for Certification Program

Product Expert at Times Internet (2019-04 – 2021-03)

Drove new feature development and managed end-to-end product lifecycle.

• Drive new features for product development – write specs, work cross-functionally with the development team to launch features
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas
• Work closely with the Business Heads to solicit ideas from product requirements
• Application support on products for the business heads
• Creating Product Manuals and presentations
• End-to-End ownership on product life cycle

B. Tech in Electrical Engineering – University of Mumbai (2017-08)