Shubham

Highly experienced "French Interpreter and Investigator" with proven track record of delivering precise interpretations and translations between English, French and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability.

Risk management professional with comprehensive background in identifying and mitigating potential threats. Known for delivering thorough investigations and ensuring compliance with industry standards. Highly reliable team collaborator, adaptable to changing needs, and focused on achieving measurable results.

Proficient in analytical thinking and problem-solving, valued for precision and integrity.

Fraud Risk Investigator - French Specialist at Amazon Development Center India Pvt. Ltd (2020-10 – 2026-02)

• I regularly communicate in French and English via email and telephone with buyers, merchants, and internal stakeholders. I am adept at identifying errors and minimizing risks posed by fraudulent activities. This experience has honed my attention to detail, a crucial skill for the position I am applying for, and strengthened my proficiency in both French and English.
• Participated in ongoing professional development opportunities to stay current with industry trends and best practices for risk management.
• Worked closely with colleagues across departments to ensure consistent application of risk management principles throughout the organization.
• Assisted in the design of automated systems for monitoring potential risks, improving overall efficiency and accuracy.
• Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
• Offered training seminars on investigative techniques, elevating the skill level within the department and fostering collaboration among team members.

French Interpreter | Data Analyst | Finance at EXL SERVICES INDIA PRIVATE LIMITED (2019-06 – 2020-08)

• Researched criminal cases and led investigations to determine appropriate course of proceedings.
• Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
• Maintained accurate records of all transactions, ensuring compliance with accounting standards and regulations.
• Ensured accurate billing practices by monitoring insurance information updates and coordinating with finance departments.
• Stayed current on trends in information technology through participation in industry conferences, workshops, webinars, or similar events.
• Utilized information technology to record sales figures, for data analysis and forward planning.
• Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
• Experienced with American Express Global Business Travel (GBT) leading business partner for managed travel, Aviation and Train SNCF.
• Maintained and updated corporate traveler profiles with current information.
• Enabled seamless collaboration among diverse teams by providing mediation through precise interpretation of ideas between English and French-speaking members.
• Contributed to successful marketing campaigns by translating promotional materials into engaging French content for target audiences.
• Enhanced communication by providing accurate and timely French interpretation services during meetings, conferences, and presentations.
• Maintained confidentiality while interpreting sensitive information during legal proceedings, fostering trust among clients.
• Handled sensitive information with professionalism and discretion.
• Collaborated with team members to optimize travel recommendations and share industry knowledge.
• Facilitated internal audits and prepared detailed reports on findings.
• Improved client relations by maintaining open lines of communication and addressing concerns promptly.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

French Interpreter | Customer Support at CONCENTRIX DAKSH INDIA PVT. LMT. (2018-06 – 2019-02)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted bilingual collaboration within companies by offering comprehensive linguistic assistance in both oral and written forms.

Bachelor's Degree (Honors) in French – UNIVERSITY OF DELHI, Department of G.R.S (2018)

12th – GOVT. BOYS SR. SEC. SCHOOL (2015)

Computer Software, Media Applications – OXFORD INSTITUTE (2014)

10th – UNIVERSAL PUBLIC SCHOOL (2013)