Shubham Bharadwaj

Managed client relationships to enhance customer satisfaction and retention. Facilitated communication between clients and bank departments for service resolution. Provided product knowledge and guidance on banking services and solutions.

Senior Relationship Officer E1 - Quess Corp (Axis Bank)

(2021-07 - 2024-01)

• Managed client relationships to enhance customer satisfaction and retention.
• Facilitated communication between clients and bank departments for service resolution.
• Provided product knowledge and guidance on banking services and solutions.
• Analyzed client feedback to improve service delivery and operational processes.
• Developed training materials for new staff on relationship management best practices.
• Collaborated with other departments to ensure timely resolution of customer issues.
• Facilitated cross-selling opportunities between different departments within the organization.
• Established relationships with external vendors related to client services delivery.
• Developed and implemented strategies to increase customer satisfaction, loyalty and retention.
• Resolved customer complaints efficiently by leveraging problem-solving skills and responding promptly to inquiries.
• Analyzed customer feedback data to identify opportunities for improvement in products and services.
• Achieved client loyalty through quality, productivity, service and proactive management.
• Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
• Analyzed customer requirements and recommended efficient investment products.
• Analysed client financial statements to offer tailored advice and products.
• Established strong relationships with clients through regular, personalized communication.
• Resolved client issues and complaints promptly, maintaining trust and loyalty.

MBA Summer Internship - Bihar State Power Holding Company (BSPHCL)

(2024 - 2024)

MBA/PGDM - Patliputra University, Patna (2024)

B.A - Magadh University (2019)

12th - English - Bihar (2016)

10th - English - CBSE (2014)