Shubham Bhople

Master Data Management professional with 5+ years of pharmaceutical industry experience across Customer, Material, and Business Partner Master Data. Currently serving as Business Process Owner (BPO) for Customer Master Data across Europe, Middle East & Africa (EMEA), APAC, and North America, managing customer records across multiple time zones using SAP MDG and SAP S/4HANA. Consistently delivers SLA compliance and data accuracy, with strong governance, workflow management, and audit-readiness discipline, backed by a proven track record of zero audit observations and recognized performance excellence

Senior Associate, Supply Chain (Customer Master Data) - Amgen India - Hyderabad

(2025-10)

• Serve as Business Process Owner (BPO) for Customer Master Data supporting Europe, Middle East & Africa (EMEA), APAC, and North America, coordinating daily operations across multiple regional time zones
• Manage end-to-end Customer Master Data lifecycle for customer records using SAP MDG and SAP S/4HANA, with maintaining data accuracy
• Execute customer creation, extension, maintenance, validation, enrichment, and governance activities in compliance with GxP guidelines and global pharma standards.
• Perform duplicate checks, data cleansing, mass updates, and master data quality reviews, achieving > 99% data accuracy across all managed records
• Support Business Partner (BP) governance and customer master maintenance through SAP MDG workflows
• Collaborate with commercial, finance, supply chain, and market stakeholders across Europe, EMEA, APAC, and North America time zones to resolve data issues and improve data quality
• Execute User Acceptance Testing (UAT), defect validation, and business process verification for SAP enhancements and process changes
• Develop and maintain SOPs, work instructions, governance documents, and RACI frameworks to ensure process compliance, clear accountability, and operational consistency.
• Design and deliver KPI dashboards and operational reports using Power BI and Advanced Excel to track performance, support data-driven decision-making, and drive continuous improvement.
• Utilize SAP tables including KNA1, KNB1, and KNVV for master data validation and analysis
• Maintain audit-ready documentation and controlled records in Veeva Vault (CDOCS)
• Act as SME and SPOC for process transitions, cross-time-zone stakeholder management across all served markets, and knowledge transfer activities
• Successfully supported internal audit activities with zero observations in 2026
• Drive continuous improvement initiatives focused on governance compliance, operational efficiency, and data quality enhancement

Senior Associate Analyst, Master Data Management - Tech Mahindra (GSK-Haleon) - Hyderabad

(2022-06 - 2025-10)

• Managed Customer, Material, and Bank Master Data processes for GSK-Haleon global operations spanning Europe, EMEA, APAC, and North America markets
• Processed 600+ master data requests monthly while maintaining SLA adherence and governance compliance
• Performed customer and material master data creation, maintenance, validation, and change request processing in SAP ECC, ensuring data accuracy and compliance with business requirements
• Conducted duplicate checks, customer approver updates, and master data quality reviews to support business operations
• Supported data governance initiatives through data validation, standardization, and cleansing activities
• Executed master data maintenance activities ensuring compliance with established business rules and regulatory requirements
• Collaborated with global stakeholders across multiple time zones to resolve master data issues and improve process effectiveness
• Generated KPI reports and operational metrics to monitor data quality and process performance
• Managed ServiceNow incidents and requests while ensuring timely issue resolution
• Contributed to process documentation, SOP updates, and knowledge management activities
• Supported root cause analysis and corrective actions to improve data quality and operational performance

Business Executive - Intas Pharmaceuticals - Pune

(2019-09 - 2020-07)

• Managed customer engagement and territory operations for the Urology product portfolio
• Analyzed demand trends and market performance using IMS/IQVIA reports and market intelligence
• Coordinated with healthcare professionals and key stakeholders to drive business growth
• Developed strong pharmaceutical industry knowledge, compliance awareness, and customer relationship management skills

MBA - Pharmaceutical Marketing & Management - PUMBA, Pune University (2022)

Bachelor of Pharmacy - Pharmacy - SGSPS Institute of Pharmacy, Akola (2019)