Shubham Borse

To pursue a challenging career in a reputed organization where I can utilize and enhance my technical skills and abilities for the growth of both the organization and myself.

IT Executive - Enviiro Buildmate Pvt. Ltd. - Pune

(2024-09)

• Installed, configured, and maintained TallyPrime 5.0, SAP Business One, and Saral TDS servers to ensure system availability, performance, and business continuity.
• Managed user roles, authorizations, backups, and system settings in SAP Business One.
• Administered user roles, authorizations, backup management, and system configurations in SAP Business One
• Configured Tally Prime, managed user access, licensing, GST settings, and data synchronization in Tally Prime.
• Handled Saral TDS: user setup, compliance updates, and backup scheduling.
• Integrated SAP/Tally with WhatsApp via Pinnacle & TDL using Biz Analysis Portal.
• Managed domain & hosting, DNS settings, and website uptime.
• Delivered remote and on-site technical support for end users, minimizing downtime and ensuring uninterrupted business operations.
• Administered Google Workspace including Gmail domain management, user provisioning, security policies, and troubleshooting. Managed IT onboarding and asset lifecycle.
• Troubleshot and maintained desktops, printers, operating systems, and networking devices to ensure optimal IT infrastructure performance.
• Worked with FTP servers, DSC token configuration, Embridge software, and basic SQL database operations for secure data exchange and compliance activities.
• Followed ITIL best practices for Incident, Change, and Problem Management.
• Managed enterprise storage, backup, and disaster recovery (NAS, RAID, Veeam).
• Handled DLT registration, D-U-N-S number registration, and Google Console App registration, including app-related technical development and troubleshooting.

Desktop Support Engineer - Cartridge Express - Pune

(2022-07 - 2024-08)

• Designed, deployed, and managed Microsoft Azure cloud environments with focus on scalability, performance monitoring, and high availability.
• Implemented and managed secure cloud networking including VPC, VPN, Subnets, Load Balancers, and Firewalls.
• Implemented and administered Windows Server infrastructure including Active Directory, DNS, DHCP, Group Policy, patch management, and user access control.
• Configured and maintained virtualization platforms (VMware, Hyper-V) for optimized resource utilization.
• Managed Microsoft 365 administration including mailbox provisioning, email migration, Teams/Outlook support, and end-user troubleshooting.
• Managed file servers, domain controllers, DNS, and DHCP for seamless operations.
• Configured and maintained Fortinet and Check Point firewalls, VPN connectivity, routing protocols, and network security policies.
• Developed and executed data backup and recovery plans to ensure business continuity.
• Delivered hardware and system support to reduce downtime and improve productivity.

Technical Support Engineer - You Broadband India Ltd. - Pune

(2021-11 - 2022-07)

• Configured routers, switches, access points for stable connectivity.
• Utilized Remedy ticketing system for incident management, troubleshooting, escalation coordination, and technical support documentation.
• Preserved detailed documentation, provide technical support, and lead root cause analysis for escalated issues.

B.E. - Sapkal Knowledge Hub, Nashik (2021)

Diploma (IT) - IT - S.M.E.S College of Engineering (2015)

S.S.C. - Janta Vidyalaya School, Nashik (2011)