Account Manager | Client Success Lead - Dynamic Dialects - Remote
(2026-04)
- Own end-to-end client operations and relationships for enterprise key accounts, sustaining 95%+ client retention and 100% on-time milestone execution.
- Map complex client operational requirements into concrete platform workflows and technical configurations, coordinating with PMs, QA, and engineers to achieve 99% SLA quality compliance.
- Manage full-lifecycle onboarding for new accounts—structuring workflow maps and requirement capture protocols that cut client ramp-up time by 35%.
- Lead incident triage and root cause investigations (RCA) on critical escalations, resolving operational blockers and reducing repeat inquiries by 30%.
- Deploy custom Python and Google Apps Script automation suites across Google Workspace, eliminating manual spreadsheet updates by 40%+ and accelerating deliverable turnaround by 2.5x.
- Conduct monthly governance reviews and account health checks across 10+ accounts, reducing delivery escalations by 25% and unlocking 15%+ account expansion.
Senior Project Manager - Dynamic Dialects - Remote
(2026-01 - 2026-03)
- Supervised end-to-end delivery of 15+ concurrent client projects, managing capacity allocation and execution sequencing to maintain 98.5% on-time SLA adherence.
- Built automated reporting dashboards using custom scripts, saving 10+ hours per week in status compilation across teams.
- Controlled operational risks across 15+ project milestones, maintaining 100% scope integrity and 0% budget overruns.
- Mentored 4 project managers on operational QA protocols, client communication, and delivery governance.
Project Manager - Dynamic Dialects - Remote
(2025-05 - 2025-12)
- Managed project execution and resource workflows for 20+ distributed team members, ensuring 98% on-schedule completion within budgets.
- Served as the primary operational bridge between 5+ enterprise clients and internal execution units, sharing weekly status dashboards that cut inquiry cycles by 25%.
Senior Associate - Virtual Binz - Udaipur, India
(2024-09 - 2025-04)
- Spearheaded client onboarding and environment configuration for 10+ business accounts, reducing onboarding time by 30% via standardized SOPs.
- Coordinated multi-functional deliverables across distributed teams, achieving a 100% on-time milestone record.
- Authored 12+ internal SOP guides and workflow maps, improving operational consistency across client programs.
Senior Customer Service Executive - Wooden Street - Udaipur, India
(2023-02 - 2023-08)
- Resolved 80+ customer and platform support tickets daily across Zendesk, email, and voice, sustaining a 94%+ CSAT rating.
- Investigated high-priority customer escalations through cross-functional root cause analysis, improving First Contact Resolution (FCR) by 20% and reducing turnaround time by 35%.
Engineer 1 (Data Analyst) - Secure Meters Limited - Udaipur, India
(2021-07 - 2022-10)
- Supervised a team of 8 data analysts, optimizing task scheduling to sustain >98% SLA compliance across smart meter data operations.
- Triaged and resolved 150+ technical tickets via Jira, maintaining a 0% major SLA breach record.
Research Analyst - ArcGate - Udaipur, India
(2019-10 - 2021-03)
- Conducted market research and structured data analysis across multiple concurrent client accounts with 98%+ data accuracy.
- Built 12+ analytical performance models and tracking dashboards that boosted outreach conversion rates by 20%.
Associate / Support Team Leader - Fusion Business Solutions Pvt Ltd - Udaipur, India
(2017-07 - 2019-09)
- Coordinated daily operations for US accounts, maintaining 99.5% accuracy under strict compliance guidelines.
- Led a 6-member operational support team, maintaining >97% SLA compliance and onboarding new enterprise accounts.
