Shubham Ghanghav

Mechanical Engineer with 3+ years of experience in spare parts management, technical support, warranty claim processing, and aftermarket parts cross-referencing for material handling and construction equipment. Skilled in OEM catalog analysis, SAP MM, technical troubleshooting, and parts data management to ensure accurate part identification and efficient service operations. Proven track record of resolving customer issues, improving parts accuracy, and supporting cross-functional teams to enhance operational efficiency and customer satisfaction.

Strong analytical and problem-solving abilities with a customer-focused approach to aftermarket support.

Technical Researcher at TVH India Pvt. Ltd (2024-08 – Present)

• Managed 30+ daily sales inquiries by accurately identifying OEM and aftermarket spare parts using technical catalogs and internal databases.
• Provided technical support for electrical and mechanical spare parts related to agricultural and material-handling equipment, ensuring faster issue resolution and improved customer satisfaction.
• Performed OEM and aftermarket spare parts cross-referencing by analyzing engineering drawings, technical specifications, and product catalogs to ensure accurate part compatibility.
• Collaborated with product, engineering, and sales teams to resolve technical issues and improve customer support operations.
• Maintained and optimized technical information portals, improving spare parts data accuracy, search efficiency, and documentation management.
• Supported quotation generation and order processing activities through accurate spare parts identification and technical validation.
• Assisted in process improvement initiatives related to spare parts cataloging, technical documentation, and support workflow optimization.
• Trained and guided junior team members on spare parts identification processes, technical systems, and customer support best practices.
• Conducted technical analysis of spare parts data to reduce incorrect part identification and improve operational efficiency.
• Supported customer service operations by delivering timely technical solutions and maintaining effective communication with internal and external stakeholders.

Quality & Technical Service Engineer at Dynapac Road Construction Equipment (India) Pvt. Ltd (2023-07 – 2024-07)

• Managed spare parts coordination and inventory support for road construction equipment service operations.
• Processed warranty claims and verified technical documentation to ensure accurate and timely customer claim settlements.
• Resolved technical customer complaints related to equipment performance, spare parts, and service support activities.
• Collaborated with cross-functional teams to troubleshoot mechanical and technical issues, improving service response efficiency.
• Developed technical documentation and troubleshooting manuals to support field technicians and service teams.
• Assisted in product testing and quality evaluation activities for continuous product improvement initiatives.
• Delivered technical demonstrations and product training sessions for customers and internal stakeholders.
• Supported service operations through accurate technical analysis, issue tracking, and spare parts coordination.
• Improved technical support workflow by maintaining organized service records and warranty documentation.

Bachelor of Technology in Mechanical Engineering – Sanjivani College of Engineering (2019-07 – 2023-07)