Shubham Jondhale

Results-driven and customer-focused Operations Professional with 4+ years of experience in banking operations, customer relationship management, crowdfunding campaign management, and sales. Skilled in handling end-to-end client servicing, account management, upselling, and operational support. Proven ability to manage high-volume workflows, build strong customer relationships, and achieve revenue targets through strategic communication and problem-solving skills.

Senior Operations Associate at ImpactGuru (2024-01 – Present)

• Managed and monitored 100 + crowdfunding campaigns daily for patients and families seeking financial support for medical emergencies.
• Guided families with creative fundraising strategies to maximize campaign donations and engagement.
• Provided complete end-to-end support and relationship management to patient families throughout the fundraising process.
• Successfully upsold insurance services and paid promotional packages to clients.
• Generated monthly upselling revenue worth ₹10–15 Lakhs through promotional services. campaign enhancement strategies.
• Coordinated with multiple teams to ensure smooth campaign execution and customer satisfaction.
• Maintained strong communication and empathy while handling sensitive medical fundraising cases.

Senior Operations Associate – HDFC Bank NRI Services at Concentrix (2022-01 – 2024-12)

• Assisted NRI customers with account opening processes and banking-related operations.
• Managed customer accounts and provided operational support with a high level of accuracy and professionalism.
• Handled customer queries, documentation verification, and account servicing efficiently.
• Ensured compliance with banking procedures and service quality standards.
• Delivered excellent customer experience while managing high-volume operations.

Sales Executive at Athena (2021-01 – 2022-12)

• Sold health insurance policies and business loans to prospective clients.
• Identified customer requirements and recommended suitable financial products.
• Built and maintained strong client relationships to achieve sales targets.
• Conducted follow-ups and provided after-sales support to customers.

Bachelor of Mass Media in Mass Media – Clara's College