Shubham Kumar

Experienced operations and customer service professional with over 7 years of experience with Starbucks India. Skilled in team training, customer relationship management, and daily operations handling in fast-paced environments. Recently worked as a Center Manager in a coworking space, managing client coordination, facility operations, and overall center management.

Seeking an opportunity as an Assistant Branch Manager to leverage operational expertise, leadership skills, and customer-focused approach in a structured organization.

CENTER MANAGER - AMIGO COWORKING

(2023-05)

• Managed end-to-end daily operations of the co-working space
• Manage centre P&L, budgets, and cost controls
• Handled revenue generation through client onboarding, conversions, and renewals
• Led and supervised a team of housekeeping staff, ensuring smooth coordination and task execution
• Acted as the primary point of contact for clients, resolving queries and ensuring high satisfaction
• Managed facility operations including maintenance, cleanliness, and vendor coordination
• Conducted workspace tours and converted prospects into paying members
• Maintained occupancy levels and supported business growth through client engagement
• Ensured smooth functioning of day-to-day activities across all 3 floors

SHIFT MANAGER - STARBUCKS COFFEE

(2019-12 - 2023-05)

• Managed daily store operations during assigned shifts, ensuring smooth workflow and service quality
• Prepared weekly staff rosters and handled shift planning for efficient team management
• Supervised and deployed a team of 5 staff members, ensuring proper task allocation and performance
• Trained and mentored baristas on service standards, product knowledge, and customer interaction
• Handled customer queries, complaints, and ensured high levels of customer satisfaction
• Promoted upselling by suggesting product upgrades (e.g., coffee size, add-ons) to increase sales
• Managed inventory, stock levels, and conducted regular checks to ensure availability of materials
• Supported team members during rush hours to maintain speed and quality of service
• Maintained clear communication within the team to ensure smooth coordination during peak hours

B.COM PROG. - SUBHARTI COLLEGE, MEERUT, U.P. (2023-06)