Senior Sales Executive at Electrosteel Metallics Private Limited (2026-01 – Present)
- Developing and implementing sales strategies for procurement and sale of ferrous and non-ferrous metal scrap.
- Focused on maintaining customer satisfaction, minimizing repeat escalations, strengthening customer relationships, and supporting continuous improvement in service and operational processes.
- Identifying and acquiring new customers, suppliers, industrial clients, and trading partners.
- Managing and expanding existing customer relationships.
- Negotiating commercial terms, pricing, contracts, and payment conditions.
- Handling complex issues related to orders, product quality, dispatches, deliveries, documentation, billing, and service-related concerns while coordinating closely with Customer escalations, Operations, Logistics, Quality, and other internal stakeholders.
- Monitoring market trends, commodity prices, and competitor activities.
- Ensuring timely collections and maintaining healthy customer credit exposure.
- Coordinating with operations, logistics, accounts/finance, and management teams.
- Submit daily, weekly, and monthly reports.
Senior Operations Executive / Senior Sales Executive at Matex Technologies Private Limited (2025-01 – 2026-12)
- Arranging auction facility. Gathering, inventorying, cataloging, photographing, and preparing items for sale.
- Relationship Building: Cultivating strong, long-term relationships with existing customers, acting as their main point of contact.
- Managing end-to-end customer objections, customer complaints via phone, email, and in-person interactions, consistently achieving satisfactory resolutions.
- Presenting proposals, negotiating contracts, and closing deals to meet or exceed revenue.
- Handled customer escalations and complaint resolution for reputed organizations including Hindalco, Vedanta, Hawkins Cookers, and Rallis India, ensuring timely resolution, effective coordination with internal teams, and high levels of customer satisfaction.
Senior Operations Executive at Emo energy private limited (2024-01 – 2025-12)
Develop and implement operational strategies to achieve business objectives (Deployed 485 rental vehicle across Mumbai). We monitor each battery pack with a built-in BMS (Battery Management System) that continuously reads: Cell-to-cell voltage – any deviation beyond ±50mV triggers a 'cell-difference' alert. Under-voltage – if any cell drops below 3.0V (or pack <10% SOC) the system logs the event and sends a warning.
Temperature – cells below 0°C are flagged as 'under-temperature'; charging is disabled until they warm up. All alerts are logged in our cloud platform, visible to support and field engineers. When a fault is confirmed, the software generates a warranty ticket and routes a replacement battery to the customer's location.
We also verify that the installed charger meets the required 12A specification; any mismatch is flagged for correction before the battery is dispatched.
- Lead and manage cross-functional teams to ensure effective collaboration and goal achievement.
- Track key performance indicators and implement corrective actions to address deviations.
- Handled high-priority customer escalations for leading brands including Domino's, BigBasket, Blinkit, and Swiggy Instamart, taking end-to-end ownership of complex complaints from initial escalation through resolution and closure.
- Managed critical issues related to orders, deliveries, refunds, payments, product/service concerns, and customer dissatisfaction while coordinating with cross-functional teams and operational stakeholders. Ensured timely resolution within defined SLA/TAT, maintained accurate escalation records, performed root-cause analysis, and delivered effective resolutions through professional communication, de-escalation, and strong customer relationship management, contributing to improved customer satisfaction and reduced repeat escalations.
- Greet & Empathize – Calling with gratitude and try to help get this sorted for the customer.
- Gather Details – ask for serial number, purchase date, and a brief description of the issue (e.g., 'battery won't charge' or 'device shuts down').
- Run Remote Diagnostics – use the BMS portal to check voltage, cell balance, temperature, and charger current.
- Explain Findings – if the data shows under-voltage or low temperature, let the customer know the battery is protecting itself and needs a warmer environment or a replacement.
- Initiate Warranty Action – create a ticket, confirm shipping address, and provide an expected delivery window.
- Verify Charger Spec – confirm the charger is 12A; if not, advise on the correct model or arrange a replacement.
- Follow-up – schedule a call-back after the new battery is installed to ensure the issue is resolved.
Team Leader at Tech Mahindra Private Limited (2022-01 – 2024-12)
- Inbound and outbound calls with customers. Manage customer escalation calls when needed.
- Define and communicate team goals, objectives, and expectations.
- Delegate tasks and responsibilities to team members, ensuring that each member is utilized effectively.
- Track team progress, identify areas for improvement, and make adjustments as needed.
- Address conflicts, issues, and challenges that arise within the team.
Floor Incharge at Hero Motorcorp Private Limited (2020-01 – 2021-12)
- Coordinate the workflow, assigning tasks and prioritizing jobs to meet deadlines.
- Oversee the work of technicians, ensuring that repairs are done efficiently and effectively.
- Ensure that all work meets the required standards, and quality checks are performed.
Service Advisor at Royal Enfield Private Limited (2018-01 – 2020-12)
- Serve as the primary point of contact between the customer and the service.
- Provide customers with detailed estimates of the repairs, including costs and timelines.
- Coordinate with technicians to schedule repairs and maintenance.
Intern at Sai Service Private Limited (2017-01 – 2017-12)
- Internship as service advisor and technician.
