Shubham Mhatre

Payroll professional with 8 years of experience in US payroll operations, specializing in weekly, biweekly, semi-monthly, and monthly payroll processing. Experienced in working with PeopleSoft, Workday, Siebel, and Oracle systems. Skilled in ensuring payroll accuracy, compliance, and SLA adherence while managing end-to-end payroll activities.

Possesses 1 year of team management experience, overseeing payroll processes, monitoring TATs and SLAs, and driving operational efficiency. Experienced in providing performance feedback to team members, scheduling one-on-one meetings, handling client escalations, and performing root cause analysis (RCA) to resolve issues and improve process quality.

Tata Consultancy Services (TCS) – Business Process Lead / Team Lead (US Payroll)

Jun 2024 – Jan 2026

• Led payroll operations team ensuring SLA adherence and workflow management.
• Managed end-to-end US payroll for weekly, biweekly and semi-monthly cycles.
• Performed pre-payroll validation, on-cycle payroll, off-cycle adjustments and post-payroll reconciliation.
• Handled garnishments, deductions, ACH rejects, payroll reversals, PTO accruals and overpayments.
• Generated payroll reports including Gross-to-Net, Zero Net Pay, Delta and Garnishment reports.
• Resolved employee payroll queries via ServiceNow (SNOW) and handled client escalations.
• Worked extensively on Workday, Oracle, PeopleSoft and Siebel payroll systems.

Accenture Solutions Pvt. Ltd. – Payroll Senior Associate (US Payroll)

Aug 2021 – Jun 2024

• Processed US payroll (weekly & biweekly) including on-cycle, off-cycle and quick pay requests.
• Managed manual inputs, ACH rejects, NOCs, payroll reversals, deductions and repayments.
• Performed pre-payroll validations, payroll audits and reconciliation before payroll sign-off.
• Generated payroll reports and handled client queries and escalations.

Wipro Ltd. – Payroll Analyst (HRFS Ops – Workday)

Oct 2019 – Aug 2021

• Managed US & Canada payroll processing for weekly, biweekly and monthly cycles.
• Handled EIB tickets, payroll adjustments, ACH rejects, reversals and reissues.
• Performed retro calculations, payroll validation and reporting activities Defensive queries.

Accenture Solutions Pvt. Ltd. – Senior Process Associate (Insurance – HCSC)

Nov 2016 – Sep 2019

• Processed healthcare insurance claims for Blue Cross Blue Shield Association (BCBSA).
• Ensured accuracy and compliance in claim adjudication and payment processing.

2016 B.M.S (Bachelor of Management Studies) M.G.M College of Medical, Engineering & Management Studies, Mumbai University 54%

2013 H.S.C. C.K.T College of Commerce and Science, Panvel 72%

2011 S.S.C. Mahila Samiti English High School, Thakurli (Mumbai) 70.56%