Shubham Pandey

Results-oriented Training Manager with experience in Learning & Development, partner onboarding, classroom and field training, coaching, performance management, operational excellence, Excel reporting and stakeholder management.

Training Manager at Urban Company (2025-08 – Present)

• Conduct onboarding and induction programs
• Deliver classroom, practical and field training
• Conduct product, process, sales and soft skills training
• Evaluate trainee performance
• Prepare KPI dashboards in Excel
• Develop SOPs and presentations
• Mentor partners and coordinate with stakeholders

Housekeeping Supervisor at Jaypee Group (2025-01 – 2025-07)

• Led housekeeping operations
• Quality inspections

Housekeeping Supervisor at Om Vilas Resort

Housekeeping Supervisor at ITC Fortune Hotel

Housekeeping Room Attendant at The Centrum Hotel

Industrial Trainee at IHCL Taj

B.Sc. in Hospitality & Hotel Administration – Guru Nanak Institute of Hotel Management

Intermediate – S.B.H. Inter College

High School – DSM Lion Public School

ADCA – Ambition Computer Course