Shubham Sangle

To build a career with a dynamic managed organisation that will provide ample Opportunities to grow and reflect high standard of performance.

Senior associates (Accounts receivables) - WNS Global Services Pvt Ltd.

(2024-05-16)

Sub-process: Order to cash

• Post and apply payments received from customers to their respective invoices or accounts.
• Cash application for bank payments in SAP within defined TAT.
• Ensure accuracy in payment allocation and resolve any discrepancies or payment errors.
• Checking and reviewing the generic mail box.
• Reconcile payments with bank statements and financial records.
• Investigate and resolve unapplied or unidentified payments.
• Handle customer inquiries related to payment application.
• Monitor customer accounts for outstanding balances.
• Send reminders and statements to customers with overdue payments.
• Working efficiently with bank portals to extract statements, payments, receipts, and necessary documents.
• Worked for Olympic team and Milano team to generate invoices for customer and apply payments.
• Contributed to Cash RPA automation projects.

Senior Customer Service Associates - TELE PERFORMANCE

(2023-11-08 - 2024-05-15)

Lloyd's Process

• Provided real time customer assistants through chat addressing inquiries, related to bank.
• Collaborate with cross functional teams to resolve complex customers issues and escalate technical problems when necessary.
• Maintained upto date knowledge of Lloyds banks and service changes.
• Able to quick respond to multiple customers at a time to help resolve and fix any problems.

Assistant II - Transactional Services - Hinduja Global Solutions Limited

(2023-02-23 - 2023-08-23)

Marsh and Mclennan Process

• Processing of claims billings.
• Working in a collection clearance project.
• Communicating with underwriters and clients.

Finance And Administration Business Analyst - IBM INDIA PVT LTD

(2021-06 - 2022-09)

BNP Process

• Knowledge of letter of credits like opening, acceptance, amendment and settlement(MT202).
• Awareness of import trust receipt opening (MT103), settlement and extension.
• Erudition of import collection opening, acceptance and settlement.
• Familiarity of import vendor financing opening and settlement.
• Knowledge of export post and export post shipment settlement.
• Additional Knowledge of other trade and supply chain process and related activities.
• Knowledge and experience in handling trade finance activities in international trade.
• Performing effective import export transaction on clients.

SSC - St. MARY'S HIGH SCHOOL (2013 - 2014)

HSC - MMK College (2016 - 2017)

Bachelor of Commerce - Commerce - M.M.K College (2019 - 2020)

Masters of Commerce - Commerce - Mumbai University (2020 - 2022)