Senior associates (Accounts receivables) - WNS Global Services Pvt Ltd.
(2024-05-16)
Sub-process: Order to cash
- Post and apply payments received from customers to their respective invoices or accounts.
- Cash application for bank payments in SAP within defined TAT.
- Ensure accuracy in payment allocation and resolve any discrepancies or payment errors.
- Checking and reviewing the generic mail box.
- Reconcile payments with bank statements and financial records.
- Investigate and resolve unapplied or unidentified payments.
- Handle customer inquiries related to payment application.
- Monitor customer accounts for outstanding balances.
- Send reminders and statements to customers with overdue payments.
- Working efficiently with bank portals to extract statements, payments, receipts, and necessary documents.
- Worked for Olympic team and Milano team to generate invoices for customer and apply payments.
- Contributed to Cash RPA automation projects.
Senior Customer Service Associates - TELE PERFORMANCE
(2023-11-08 - 2024-05-15)
Lloyd's Process
- Provided real time customer assistants through chat addressing inquiries, related to bank.
- Collaborate with cross functional teams to resolve complex customers issues and escalate technical problems when necessary.
- Maintained upto date knowledge of Lloyds banks and service changes.
- Able to quick respond to multiple customers at a time to help resolve and fix any problems.
Assistant II - Transactional Services - Hinduja Global Solutions Limited
(2023-02-23 - 2023-08-23)
Marsh and Mclennan Process
- Processing of claims billings.
- Working in a collection clearance project.
- Communicating with underwriters and clients.
Finance And Administration Business Analyst - IBM INDIA PVT LTD
(2021-06 - 2022-09)
BNP Process
- Knowledge of letter of credits like opening, acceptance, amendment and settlement(MT202).
- Awareness of import trust receipt opening (MT103), settlement and extension.
- Erudition of import collection opening, acceptance and settlement.
- Familiarity of import vendor financing opening and settlement.
- Knowledge of export post and export post shipment settlement.
- Additional Knowledge of other trade and supply chain process and related activities.
- Knowledge and experience in handling trade finance activities in international trade.
- Performing effective import export transaction on clients.
