Software Development Engineer at Project44 (2026-03 – Present)
- Built an AI agent–driven anomaly detection and resolution system, automating carrier/driver interactions and reducing manual investigation effort by ~30–40%.
- Developed backend pipelines to process real-time shipment events and apply automated updates, improving anomaly resolution time by ~25% across multiple use cases.
Software Development Engineer at Esko (ArtworkFlow) (2025-06 – 2026-02)
- Designed and built a scalable, context-aware Notification Service in Spring Boot powering ArtworkFlow's event-driven communication pipeline saving over 9600 USD anually.
- Implemented a dynamic multi-tenant architecture using @ConditionalOnProperty, enabling automatic switching between PostGres and Esko-specific repositories mainly DynamoDb based graph like repositories, templates, and event handlers.
- Refactored legacy monolithic DB access into clean Repository Wrapper Services, reducing cyclic dependencies and improving maintainability across 15+ services.
- Developed a pluggable Notification Factory Framework to route notifications across email, in-app, and SuprSend channels without modifying business logic.
- Integrated Feign-based S2 client with authentication, proxy configuration, and fault-tolerant retries, improving external dependency reliability by 40%.
- Enhanced performance by optimizing JPA queries, adding caching layers, and reducing redundant fetches—cutting template rendering latency by 25%.
Software Development Engineer at Fiorano Software (2024-06 – 2025-06)
- Built a modular backend framework to track latency metrics for different messaging schemas (Pub/Sub, PTP), improving system observability and performance diagnostics.
- Led the end-to-end design and development of an automated ticket intelligence system integrated with Zendesk, improving customer support efficiency.
- Developed a backend pipeline using Python, Asyncio, Groq, Deepseek AI to fetch ticket threads via the Zendesk API.
- Implemented LLM-powered conversation summarization, semantic categorization, and iterative context refinement.
- Built secure connectors to publish internal notes and automate ticket triage, significantly reducing manual workload and improving resolution prioritization.
