Shubham Shelare

Seasoned Client Service Manager known for highly productive and efficient task completion. Specialize in client relationship management, strategic planning, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring exceptional service delivery and client satisfaction.

CLIENT SERVICING MANAGER - In & Out Impression PVT. LTD. - Pune

(2025-03)

• Managed client inquiries and resolved issues promptly.
• Developed strong relationships with clients to enhance satisfaction.
• Documented client interactions and maintained accurate records.
• Conducted regular follow-ups to ensure client needs were met.
• Managed client accounts by monitoring progress towards goals, resolving conflicts, and ensuring timely completion of projects.
• Coordinated project timelines and schedules for design and production teams.
• Implemented quality control procedures designed to monitor the accuracy of data entry tasks performed by staff members.
• Maintained a deep understanding of the company's products, services and pricing models.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed completed work to verify consistency, quality, and conformance.
• Proposed or approved modifications to project plans.
• Created and managed budgets for travel.
• Implemented quality control measures to uphold company standards.
• Negotiated with suppliers to secure cost-effective resources.

PROJECT MANAGER/SUPERVISOR - Harsh Graphics - Nagpur

(2016-07 - 2024-12)

• Developed and maintained project plans, timelines, and budgets.
• Managed multiple projects with competing deadlines simultaneously.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Coordinated project timelines and schedules for design and production teams.
• Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
• Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
• Made changes to project scope and cost and implemented the most effective change management processes to keep project up-to-date.
• Supervised daily operations to ensure workflow efficiency and quality standards.
• Worked closely with internal teams to ensure smooth workflow execution.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Resolved vendor and client-related issues efficiently.
• Communicated regularly with clients to confirm specifications and delivery timelines.
• Ensured proper inventory levels to avoid project delays.
• Managed material ordering based on project or operational requirements.
• Compared vendor quotations and negotiated pricing.
• Coordinated with vendors to ensure timely supply of materials as per project requirements.
• Maintained records of orders, invoices, and vendor agreements.
• Negotiated with suppliers to secure cost-effective resources.

MBA - Marketing & Finance - Rashtrasant Tukadoji Maharaj Nagpur University (2024-06)