Shubham Verma

Hospitality professional with 6+ years of experience in hostel operations, front desk management, travel desk services, and café management. Experienced in guest handling, check-in/check-out, reservations, travel bookings, customer service, and day-to-day hostel operations. Friendly, responsible, and comfortable working in a fast-paced hospitality environment.

Receptionist - Zouk Stayz - Rishikesh

(2025-01)

• Handle guest check-in and check-out procedures.
• Manage front desk operations and guest queries.
• Assist guests with local attractions, transportation, and activities.
• Coordinate with housekeeping and other departments for smooth hostel operations.
• Handle guest requests, complaints, and general assistance professionally.
• Maintain booking and guest-related records.
• Support daily hostel operations and ensure a positive guest experience.

Travel Desk Executive - Trek 365 Adventure - Rishikesh

(2021-01 - 2024-12)

• Managed travel desk operations and assisted guests with travel requirements.
• Handled bookings for rafting, trekking, scooter rentals, taxis, and other activities.
• Provided information about local tours, attractions, and transportation.
• Coordinated with drivers, activity operators, and guests.
• Managed customer inquiries and booking confirmations.
• Assisted with payment collection and basic booking records.
• Built good relationships with guests and provided personalized travel assistance.

Café Manager - Shalom Backpackers - Rishikesh

(2020-01 - 2021-12)

• Managed day-to-day café operations.
• Handled customer service and guest requirements.
• Coordinated with staff to ensure smooth daily operations.
• Managed orders, billing, and customer queries.
• Maintained cleanliness and service standards.
• Assisted international and domestic guests with their requirements.

12th Pass - Omkarananda Saraswati Nilayam (2015-01)