Shubham Wankhede

Results-driven Data Analyst with 4+ years of combined business operations and customer-centric experience. Proficient in data manipulation, statistical analysis, and business intelligence tools (Excel, Power BI, SQL). Demonstrated expertise in translating complex data into actionable insights that drive strategic decision-making and improve operational efficiency.

Strong track record of leveraging analytical skills to identify trends, optimize processes, and contribute to measurable business growth. Passionate about continuous learning and delivering data-driven solutions in dynamic environments.

Senior Associate – UHG Process - Wipro Limited - Maharashtra

(2023-05)

• Worked on healthcare support operations using Citrix and NDB platforms to manage customer and process-related activities.
• Handled operational workflows with accuracy and ensured timely completion of assigned tasks within SLA timelines.
• Maintained process documentation, monitored system updates, and coordinated with internal teams for smooth operations.
• Provided customer and backend support while resolving process-related issues efficiently.
• Improved process consistency by following quality standards and operational guidelines.
• Demonstrated strong multitasking and communication skills in a fast-paced work environment.

Customer Service Associate & Inventory Coordinator - Jubilant Foodworks (Domino's Pizza) - Ulhasnagar

(2018-10 - 2020-02)

• Enhanced Sales Performance: Implemented customer relationship-building strategies and sales techniques, resulting in 40% increase in sales revenue during tenure
• Customer Issue Resolution: Handled and professionally resolved customer complaints with efficiency, achieving 98% customer satisfaction rate through timely and effective problem-solving
• Operational Consistency: Maintained professional and friendly customer interactions, contributing to consistent store performance and repeat customer base growth
• Data Tracking: Monitored inventory levels and sales data, identifying patterns to optimize stock management
• Key Achievement: Recognized for exceptional customer service quality and sales contribution, demonstrating strong interpersonal and analytical observation skills

Retail Supervisor & Cashier - Reliance Retail - Kalyan

(2021-07 - 2023-04)

• High-Volume Transaction Processing: Successfully processed 1 lakh+ transactions per shift in a fast-paced retail environment, maintaining 99.8% accuracy in cash handling and billing
• Sales & Performance Analysis: Analyzed daily sales data and customer patterns to identify peak shopping hours and optimize staffing schedules, resulting in 15% improvement in operational efficiency
• Team Leadership & Training: Trained 8+ new retail staff members on POS systems, customer service protocols, and operational procedures; achieved 90% team retention rate
• Cross-Functional Collaboration: Collaborated with store management and merchandising teams to ensure seamless customer experience and timely fulfillment of requirements, boosting customer satisfaction scores by 12%
• Process Improvement: Identified bottlenecks in checkout process and implemented optimizations, reducing average checkout time by 18%
• Key Achievement: Promoted to supervisor role for consistent performance and demonstrated leadership capability in high-pressure environments

Bachelor of Commerce - Banking & Insurance - Mumbai University (2020)

Higher Secondary Certificate (HSC) - Commerce - New English College (2018)